undiscovered Realm — Local services in City of White Plains

My experience with this business has been extremely frustrating and I do not recommend them.

I placed an order 6 days prior to finally getting ahold of someone at this business. After 3 days of no movement on my order I messaged them through TikTok asking for an update with no response. After 5 days I reach out through TikTok again requesting an update with no response. Today, day 6, I find their phone number and call, no one answers. After trying further to figure out how to contact this store, google suggests a second number to try and the store picks up.

I tell the clerk my situation and that I’m requesting an update. He asks for my order number so I open TikTok and find it. I ask if he’s ready for it, he replies, “umm… okay” as if he didn’t just ask me for my order number. So I start reading it to him and he interrupts me to tell me that that’s my TikTok order number and he won’t be able to find it without the store order number. The way he said it was as if I should have known that. He then asks for my username, but stops to ask someone nearby how they can look up TikTok orders, then lets me know I’ll need to talk to the owner about it without offering a solution to that. How am I supposed to talk to the owner when I can hardly get ahold of the store?

He then asks me what I ordered and I tell him. He responds, “oh we don’t even have any more of those the owner will have to refund you.” I reply “okay” and he says “okay, bye.” And hangs up. The feeling I got was that I was dumb for even thinking they would have the item in stock.

To summarize, the clerk made me feel like a burden, was completely unapologetic about the situation, and didn’t offer a resolution as he didn’t cancel the order or put me in touch with the owner.

It shouldn’t take a week to get ahold of someone at your business. And your employees should treat your paying customers better. The guy who answered when I called could not have cared less about helping me, CLEARLY, since he didn’t. And if you’re going to run a TikTok shop, figure out how to use TikTok.

UPDATE replying to owner response: Your TikTok posted a video 1 hour ago announcing you just got 800 new pops in and that you buy pop collections. I see another video you posted on March 30th.

What was most frustrating was dealing with a rude and dismissive clerk over the phone when I needed help with an order. You don't address that at all in your response.

Update your phone...

I’ve bought a lot of mystery boxes in my time but undiscovered realm is the real deal it’s one of the few places where it’s truly random I bought an autographed pop mystery box I won’t say what it was. So it can stay fair but I’ll say this out of a hundred something odd pops I got the one I wanted the most and it’s very rare when you get anything good in a mystery box let alone the one you want and it came in mint and well packaged and undiscovered realm delivered I was so happy. This is an awesome shop I mean for 65$+ shipping for an autographed pop mystery box it’s worth it especially if you collect autographed pops and they have some of the most popular voice actors and actors really good value it’s not like it’s easy to get voice actors or actors to sign things lately since there have been no meet and greets or cons because of the pandemic and I mean compare to other sites mystery boxes especially for something like an autographed pop the price point is the best I’ve seen it’s just right affordable considering what your getting and you could always check them out on there site and see what they have undiscovered realm does not try to hide anything from you at all and in all those pictures you be guaranteed to get one of them itmay not be a grail or necessarily the autograph you may want it is a mystery box after all but you will get a sweet authentic autographed funk pop and they are always adding new sighned new pops And I will be buying more from undiscovered realm. For a very longtime I mean I already bought another box crossing my fingers but for 65$ + shipping if I had to get one box this is it. Undiscovered realm 10/10 super happy follow them...

I'm from Australia, these guys offer international shipping. I ordered 2 Scareglow Funko Sodas a few months ago as a pre-order.

However, once it came out (here in Australia at least), I could see my order wasn't sent after a couple of weeks and still on pre-order. I sent them a message, they told me that it's still on its way to them and not in stock. A few more weeks pass and I message them again. The person I spoke to told me that Aus gets them faster then they do, which makes sense since we have Popcultcha (one of the main Funko distributors). They even offered me a refund considering it was around 3 months since I've ordered, but they assured me they will fulfill it if I waited, as soon as they come in. So I thought I'd give them benefit of the doubt and wait.

A month and a half later, I get a notification saying it's been dispatched and within a couple of weeks, finally arrived in Australia. Leaving this review as they stayed true to their word and even offered me a refund and explained the delays they are having. While I only ordered from them cause all pre-orders in Aus were out for that certain pop and they have good international shipping rate, unaware if they're a reputable store. However, they came packed safely and undamaged ever after a few weeks in transit.

While I don't think I'll be ordered internationally again (due to the timeframe), if I had to, I'll now choose these...