Garage — Local services in City of Yonkers

My experience here today was odd. I came in around 10:30 am for a return, and the African-American female noticed me and didn’t say hi while i was standing at the register waiting for someone to approach me. She came over and was super-standoffish.. i had the email open with the barcode and she just stared at me and I asked her “ are you gonna scan this?” And she tried to be sarcastic and funny and said “ how else are you Gonna get your money?” Okay well how about you use words instead of staring at me… I then started walking around and no one asked if I needed help, and the same lady at the register kept following me and looking at me weirdly. As someone who’s the highest member status at Garage and shops here a lot, I’ve never been treated so odd.. i get it was so early but if you’re not a morning person, get a...

I’ve always loved this store in Yonkers and I usually shop here often. Most of the time, my experience has been great. However, today I had a very unpleasant situation during a return.

When I pointed out an issue with the tag on an item, the employee assisting me at that time responded with a very rude and unprofessional attitude. She was murmuring that she didn’t care what happened in the store, that it wasn’t her money, so it didn’t matter to her. She also kept saying she had already had enough for the day and seemed tired and unwilling to help.

I was really disappointed to experience this in a store that had always been one of my favorites. I truly hope management takes these incidents seriously, because I love the products here, but this level of customer service is...

one of the employees was extremely rude. The price was not coming out correctly in their system. I put the rings off the pile and said I did not want it. She picked them up and slammed them down on the pile I was buying. After several attempts at telling her I was in a rush and did not want it, she called her tech support for help. At several more attempts in telling her, she then rolled her eyes and denied she was rude when I called her on it. Seeing other customers, she played it off about how she was concerned that she did not want my card to be charged the wrong amount. She did not even charge my card with the rings so she was lying to save face. My advise to her is, if you are going to be condescending, then practice...