Aaron's Rent To Own — Local services in Clarksville

If I could give Aaron's less than 1 star then I would. When I went in to get the furniture everything was good. Jason "the manager" explained everything to me and even asked me if I would like to make $25 off my next payment by taking a survey online. I did the survey and when I went in to pay on the 15th, they took the $25 off to make my payment come to around $130. I thought everything was good until I got a phone call around the 1st of the month saying that I still needed to pay $25 from my previous payment. I explained to the lady that Jason took off $25 because I did the survey. She told me that there was nothing in the notes saying that Jason took the $25 off. So they were trying to charge me the $25 plus the late fees so the total came to $113. Needless to say, she called me probably 8 times in one day trying to resolve their issue and every time she called I literally explained it to her every single time and she still didn't get it. I finally realized it wasn't going to get resolved and they were just trying to get more money from me. I made them come get the furniture a few days later and they have the audacity to ask me if I was going to keep paying them money for the extra two days until they could come get everything. So my advice to anyone looking for furniture....DON'T go to Aaron's because they're sleazy people and will try to get extra money from people. Plus I was told the furniture was new and when they brought it to me the back of the love seat was torn up so it was clearly used and they were charging me 3 times what the furniture was worth. DON'T...

Never Again! This was the first time I placed an order with Aaron's. I placed it online, completed the application, paid the deposit, which was immediately charged. I contacted all of my references so that they would not be put off by this call from a strange company and waited. When I heard nothing by the next day, I contacted the store directly and was asked to leave a message for the manager. The manager called back and told me the items could not be delivered for at least a week! Apparently, their truck only comes in once a week (????). I was immediately put off but since I had already paid, I went along. A few hours later, I receive an email that my order was canceled. I called the number on the email and was told it was because they could not reach my references, due to invalid phone numbers (I had spoken to them the day before btw) or a reference could not verify where I worked(Why verify my employment through my friend when you have my employer information on the application? CALL THE EMPLOYER!). I asked if we could verify that the numbers were correct and they said they could not because the order was already canceled. Even worse, my deposit will not be refunded for 5-10 business days! I asked why since it did not take 5-10 days to charge it! Anyway, I am stuck waiting for my deposit, when if I went elsewhere, I could have had my order filled on the same day. Never again Aarons! ...

I have never written a review before, but something needs to be said about this store and if anyone is looking to do business here, you need to know what I didn't before I stepped foot in this store and had a headache since. The staff has been nothing but rude, continuous attitude, one woman on the staff even raised her voice when she didn't understand what I was saying over the phone. The manager isn't any better, she has just as bad of an attitude and does not make you feel like you are welcome to shop at the store. I have a Masters Degree but somehow these women spoke to my husband and I as if we were stupid just because we had questions. On top of that, I ordered a bed set and have been sleeping on a king size mattress due to moving with the military my stuff has not arrived, I waited for a week and when it came they failed to contact me I had to contact them at the end of the business day just to find out that my head board was cracked and it would be another week and a half before they gave me a new one, refusing to compensate the 120$ they took from me to order it. I'm very displeased with this Aarons, and if I never have to step foot in this store again I wont lose any...