Batteries Plus — Local services in Clarksville

Went into the Clarksville store to have a battery replaced in an Apple Air Tag. I was given 2 options and chose the lifetime replacement battery for about 23 dollars. The very next day the air tag came apart in my pocket.

I took the Air Tag to Apple and was told that someone had pried the cover off breaking the tags, the tag could not be repaired. The covers are not to be pried open, you push down and turn the cover to remove or replace it. The reason I did not know about the air tag being broken was that the employee held it together and used my tag holder to hold it together so they could give it back. I did wonder why it took so long to replace the battery, now I know why.

I went back and was 2nd in line. The guy in front of me was checking on a part he had ordered. The employee told him that it had been cancelled. The customer was nice and said he wanted to re-order it. The employee gave him so attitude saying it wasn't me and I didn't do it. The customer said no problem but the employee kept saying it wasn't his fault and that someone else did.

When it was my turn I nicely explained what had happened, I was told that he didn't do it (I knew he didn't) and that if he would have done it, he to would have pried the cover off and laughed. He told me that he couldn't do anything about it. I was told to come back the next day after 11 am and talk to the manager Gaderian.

I came back the next day at about 1245 pm and asked for the manager. I was told by the same employee that I should have been there at 11 am and that the manager was running errands. The employee told me that I could wait until he returned, but that he could not help me.

I told the employee that I did not have time to wait and left. He told me again I should have been there at 11am.

So for something as simple as a button battery replacement I was out 3 trips, 23 dollars and broken Air Tag $30. After all of that the thing that bother me the worst was the employees attitude.

If you have a choice I would go to another one of the locations or even different company. I understand things happen and that did not bother me as much as the employees attitude. Bottom line go...

Based on my first(and probably only) experience with this store it seems like a bad joke. I was referred by best buy to them because i was finally fed up with the weak battery in my phone and they don't sell batteries. I went over there and walked in. The sales associate came out and I asked if they had a battery for an LG V20. He said that there was a recall on the phone and they can't get a battery for them. I asked if there was anywhere else nearby that has batteries for them and he re-iterated that there was a recall on the phone and there was a problem with the charging chip, not the batteries. My phone was dead or i would have googled it on the spot. After getting home I looked and can't find any indication there is any sort of recall on the LG V20. I wish that's where my disappointment ended.

I looked at their own website and see they not only carry a battery for the LG V20, it was in stock in the very store I just came from. Now for the real issue, they want $44 dollars for this made in china off brand battery, which by the way they do not mention anywhere on their website is made in china. Even with the 10% discount for ordering online, this makes the battery about $0.40 cheaper than a name brand battery from LG. Had i purchased in store, it would've been more.

Final nail in the coffin, the same made in china off brand battery is for sale on other websites for around half the price. You know, about what off brand batteries...

-Prompt service, immediately began to troubleshoot my iPhone 6splus within 5 minutes of me walking in. (My home button being the issue).

-Thorough examination at no charge.

-Shot me straight from the start without trying to confuse me with tech. lingo.

Using terms I could easily understand, they explained the reasoning for my failing phone components.

-Never once attempted to take advantage of my situation by using upscale tactics like most employees would do. (Especially with customers having little to no experience regarding the inner workings of a cellular device).

-While I did receive mostly “bad news” about my iPhone, they went the extra mile by reaching out to other tech. gurus until they got their hands on a repair kit. Went into my settings and launched a secondary “home button” allowing me to navigate to my home screen. In conclusion, My iPhone is now potentially salvageable, thanks to 2 employees take pride/integrity in their work.

Thanks fellas, Top Notch. you have my business from now...