Kia Store Clarksville — Local services in Clarksville

Untrustworthy service department. I don't even know where to begin but I wish I could give 0 stars. Had my back left tire plugged because I was losing air and had my tires rotated. They charged me for an oil change, plug and tire rotation. A day or two later, the other back tire was showing pressure loss so I assumed it was the tire that was plugged, and questioned why they just swapped the two back tires?? Took my car in and found out that they HADN'T EVEN ROTATED MY TIRES AT ALL. The plugged tire was still on the same back left. So not only did the technician who plugged my back tire leave the excess rubber sealant dangling from my back left tire, but they hadn't even rotated the tires at all, even though they charged me and now I had ANOTHER tire issue one day after my appointment. They admitted that the tire rotation wasn't performed, apologized and rotated my tires. Fast forward a few months to today and my car/steering wheel is shaking. I showed the service person Bryce a video of the steering wheel shaking and told him that I thought maybe I needed a tire rotation and balance but my main concern was the shaking of my entire car and steering wheel any time I drove over 20mph. I thought it might be a rotation and balance issue, but wasn't sure. THAT IS WHY I'M BRINGING MY CAR TO KIA, they are the supposed experts, not me. Bryce called and told me I needed new tires and alignment and wanted to charge me $1000+. I told him no, he told me the oil change is almost done. I didn't know this at the time but they also proceeded to go ahead and rotate my tires. I tried calling them for over an hour to make sure that they didn't rotate and balance my tires, but the phone kept going straight to voicemail. When I went to pick up my car, they had already performed the tire rotation so I was charged for that. I asked them, WHY WOULD I WANT MY TIRES ROTATED IF I NEED NEW TIRES AND NEW ALIGNMENT??!? They said "I understand, yeah that doesn't make sense but the work was already performed, sorry." I then told them something is wrong with their phones I've been trying to call for over an hour, the service manager, Brittany I think is her name, who is ALWAYS very unfriendly, said "oh yeah, corporate said we need to reset our phones because something is wrong with the system, we just haven't had a chance to do it yet." So I was charged $100 to have old tires rotated, even though they need replaced, and when I tried to call to discuss, I get sent to a random voicemail that I'm sure never gets answered because they didn't have time to reset their phones. Leaving the store and my car shakes even worse than it did when I went in. This place is so untrustworthy and sketchy. All they care about is taking your money, they don't perform the work they charge you for, and don't help guide your decisions based on what is supposed to be their expertise and what your car actually needs. Avoid this place...

My initial experience was great but the dealer did try to add $3500 to the MSRP, which almost made me walk out.

The main reason for the two star review started yesterday when my EPB light came on. I took my car by the dealership to have it checked out because the onboard diagnostics told me there was a problem with my brake system, and I wanted to make sure the car was safe to drive until I could get it in for repair. The service department initially pushed back and told me I would have to schedule an appointment to have it looked at, but that they were booked up at least a month out. I told them I just needed to know if I could drive the car safely without concern for myself or causing damage to the car. They finally agreed to have a tech run an OBD scan and he determined that it was a faulty EPB switch. He ordered a replacement and I thought I'd be good to go once it arrived. The parking brake would set and disengage automatically; I just couldn't control it manually, and had to stare at that orange EPB indicator on the cluster.

This morning, the car refused to start. I could occasionally get it to run for about two seconds, before dying, but it would mostly crank for several seconds and not start at all. I tested with the push button start, as well as via remote start. Both failed to start and/or stay running. This is a new 2025 car. It still has a temp tag on it and the first payment isn't even due yet (though I have already paid it). This car has less than 1700 miles on it and IT WON'T START.

I called Kia Store Clarksville and spoke with their service department. I was told that they were booked up and they said it could take 1 to 2 months before they could even diagnose my car because they had around 40 cars scheduled and they had to follow the schedule. Being that this is my first time owning a Kia, I asked them if Kias were so bad that they had that many warranty repairs backed up. I was told that a lot of the cars in queue were not warranty repairs but things like chipped windshields and transmission flushes, and warranty repairs do not take priority over anything else. Since I was apparently expected to pay on a non-functional car for at least 1-2 months, I asked if they could provide a loaner while I wait for repairs. I was told they did not have any loaners available. They also stated they couldn't provide a rental until my car could be diagnosed. I asked how they were going to handle getting my car to the dealership and I was told they didn't offer towing, but they could recommend a towing company. Personally, if I owned a dealership, I would be absolutely embarrassed if a customer had a new car fail after just five weeks of ownership and I would make sure my staff did everything possible to make it right and keep a customer. Kia on Preston Highway paid for a tow and they're diagnosing my car by the end of the weekend. I'm never going back to the...

I had my Kia Soul for about 10 years and the worst thing finally happened to me...the engine died while driving on the highway, which was a known issue among my car type and year and had recalls about this particular event. However, I apparently didn't qualify for the free engine replacement due to the cylinder wall having a hole burned through, not a misfiring pistol. Basically, my 10 year old, fully paid off car, needed a whole new engine for 6K, more than what the car was worth with a working engine. I had it at the Louisville Kia store (the closest kia store to where my car died) when I was told all this, but decided to try my home Kia store in Clarksville (where I bought it and took it for all the maintenance things and knew how wonder the staff had always treated me). I talked with Bryce Kremer in the service department who informed me that my issue sounded like a common issue Souls were having and that I should have it brought over to be looked at and see if they could do more for me than the other store. He also recommended that I bring my oil change record for the past few years to provide the proof that I was maintaining my car well and that I was burning through oil like crazy (oil changes monthly) to my case. I had my car towed over to them, grabbed my records, and Bryce got to work and kept me very well informed during the whole process.

My car was there for about 2 months as the did the investigation for the cause, put in request for reconsideration when their first one was denied, went to higher ups for their permission to try again when there another denial from corporation, Brittany Woosley (covering for Bryce when he went on vacation, gathered more info on old extended warranties for the car (missed the first time due to a spelling error on old paperwork) and kept me very well informed on how things were moving along. Then I got the most wonderful new, Kia would honor the recall and replace the engine fully. The service staff at Kia Clarksville went above and beyond and fought for me in a crazy situation when the other Kia store in Louisville said they couldn’t do anything more for me after their diagnosis and the only option was to replace the engine out of pocket. Not many places have people who actually care about their customers like this store has. I’m beyond grateful for them and how much time, resources, and consideration they gave me and my situation to insure the best outcome possible.

The service team here is 100% the reason I decided to purchase a 2025 Seltos from Donna and Dillon in the sales department at Kia Clarksville a couple of months later. Knowing I have such a powerhouse service team at this location makes all the difference....