The Home Depot — Local services in Clarksville

This rating is for the employees, not the products sold. The products actually work.

Based off multiple experiences not just one bad day. Paint, well this is fun & it seems I keep getting the same person every time I show up. Don't ask for help when a new homeowner about paint products because you'll get the "oh my God you're gonna make me work look", couldn't help with what size nap rollers to get. I asked for which paint would help with killing mold, asked for additives we could add to the paint, asked what kind of paint would be better to not show handprints. All of these could not be answered. Luckily I knew people that could point me in the right direction. The most recent time we came prepared for someone not knowing and we had the sample color we wanted, then we had to wait even though before we arrive no one was around we had to wait for the paint mixing station to be cleaned. No biggie we can wait. Paint alone has been $800+. Not including the tools needed.

We go in to get some slab doors. There is no one in the back to assist us, we need 4 interior doors. We finally find a kid with a scanner, and asked if he could show us where these doors were that we pulled up on our phones. He looked at us and said "no, sometimes the night crew just places doors anywhere and they turn them around so you can't see their description." I didn't know there was a night crew.

Flooring: first time doing flooring, I am not sure what I need to begin. I ask an older man if he could help me find this floor installation kit. Instead of showing me he asks if that's it & points like 200ft away. I said I'm not sure my glasses don't magnify that far. He got the hint and decided to walk me to an end cap which didn't have the kit. Glad I spoke up.

Range Microwave! This was by far the worst experience. The first time we were sold a display model. Before I purchased the $400 microwave I asked is there a standard size? I don't want to spend this kind of money and not be able to use it. Well the older gentleman assured me that there was a standard size and it would fit. I should have done my own research, because after being excited we take home the microwave to realize that not only is there no standard size, each over the range microwave may have different mounting brackets. So the microwave was too big, we had a different bracket and the bracket was not sold in the store or on the microwave manufacturers website. We went to return the display model and the woman working was like we might not even be able to return it. Luckily we were, but I will no longer trust an employee with these questions.

After retuning the display model we decide to purchase a new product with the dimensions I wrote down from our previous in place microwave. We looked for an employee and when we finally find someone he sees us coming to him and he helps a younger couple. Irritated and I know he knew we had been there. I walk up to him for assistance and he tells me to go online that it's the same if he were to help. Even the couple he was helping knew we had be there looking for someone. So we left and didn't purchase a microwave.

The most recent experience. I asked a gentleman and there was a woman with him if he knew where a "drywall footlift" might be and I get the "that's not my department go ask that man over there." Points to someone working at the back of lumber. I'm like sure, as I try to head back there the entire back area is cut off. There was no way to get to the back and when I went back there the employee left.

Fed up and still needing to purchase a lot of drywall and more doors I head to customer service. Let's go to customer service and get this order set because no one near the drywall can help clearly. We go to customer service... we wait... and wait... and wait... peope who are coming in are getting helped, but no one is coming to us.

I have spent thousands of dollars here, given the benefit of a doubt each time. Every time somehow the experience gets worse. I have been thinking maybe it's me as a customer,...

I hate writing bad reviews but I am at my whits end with the Home Depot in Clarksville and this is my last ditch effort to get some resolution to an issue that has been brewing for close to a month now. My biggest regret in writing this is that I have to give this store a single star. I really wish that 0 stars was an option

To start, I want to sing the praises of the Assistant Manager (Bing), who really went above and beyond in communication to try to help. Unfortunately, he just did not have the authority to resolve it himself. An employee of mine used to work for Home Depot. When he found out that I was dealing with Bing, he said that he was a really great, stand up guy but that the store manager was a d*bag with terrible communication skills. Thus far, I have found this to be accurate.

June 6th 2018 – I placed an order with my partner for a house we are rehabbing. It consisted of mostly 2x4s and drywall. It was set to be delivered on June 12th.

June 12th I get a call in the morning saying that they did not load my stuff on the truck because the dry wall was buried. I explained that this was my only day off this week and that I had hired a drywall crew to be there to load in and hang the drywall. I needed the delivery TODAY. I was told it would be delivered by 11am. They sent an older gentleman out with a pickup truck. He brought everything EXCEPT the drywall. I paid a crew for the whole day for nothing. Rescheduled for June 19th.

June 19th I called the store at 8:30 in the morning about the time the delivery would be. I was told by the staff member that the truck was being loaded and that I would get a call from the driver an hour before it was to be delivered. I hired a drywall crew again. The delivery never came. I called the store in the evening and left a message but got no response.

June 20th I called but was not given a reason but said I could schedule a delivery for the next day (June 21st). I scheduled it.

June 21st Delivery rescheduled for the 26th due to rain.

June 25th I call the store in the morning to confirm that the delivery is good for the next day. I am told to expect the delivery between 8-12. I hire a drywall crew for the THIRD time.

June 26th I get a call at 8:30 am saying they want to reschedule again due to rain. I check the weather and say that it should be fine. It’s not supposed to start raining until afternoon and my delivery window is 8-12. I am told that the window is wrong and it won’t even be picked up from the store until noon. I am rescheduled for the 28th.

June 27th I call again to confirm for the next day that the delivery is a go. I again get the 8-12 window.

June 28th 9am I confirm the delivery for the day. I am told that the driver will be there at 10am to load the truck and should be at my house for delivery about 12:30. I to get a call when the truck leaves the store and another one an hour before delivery. I never get a call when the truck leaves the store and the truck shows up for delivery at 3pm. In addition, I had 61 sheets of 4x12 drywall delivered. One was broken in half and six others were beat up.

Because they showed up at 3, I did not have much time with my drywall crew. After loading it into the house, I got three sheets hung before the crew punched out at 5.

I have over $3000 in labor into getting THREE sheets of drywall hung.

Throughout this process, I have been in contact with corporate customer service giving them updates as well as the Bing. Both Bing and customer service said that the manager has been notified about the issue and should be in touch.

I put in the order on June 6th. It is now July 3rd and I have not heard a peep from the manager. I am hoping that this review (followed by similar reviews that will be posted by my partner, tenant, and crew) will get someone’s attention so I can get some resolution.

Mr. Manager (Sorry I don’t know your name but you never called me back) – you have my number. Please get in touch so I can continue being a home...

During my visit on Monday (4/23 between 7-8:30PM) I was graciously assisted by Dorenda in the paint department. I told her I had a coupon to purchase paint with she advised me to check if I could use it with customer service since another customer had had difficulty earlier in the week and she wanted to make sure I would be able to redeem it. Kindred at the customer service desk was also a great help throughout my visit, but had at least 5 customers she was trying to assist. During my wait to ask her about the coupon, I noticed two gentlemen who seemed to being upper-level management causally conversing behind her (unfortunately I did not catch their names). Although they glanced at the gaggle of people around the customer service desk a few times they never in the 10-15 minutes I and others waited tried to jump in and assist Kindred, nor call any other employees to help her. After she checked the coupon on my phone to see that it was not expired she told me I could use it, but may want to check out at customer service so I could be sure she I would get my coupon applied. I returned to Dorenda and she along with another employee in the paint department, Kathe, proceeded to advise me on my paint choices and with mixing my paint. They had wonderful input and made lively conversation that made my time with them a delight. After they got me the paint I asked for in a timely manner and asked me if they could help me with anything else, Kathe took my paint to customer service while I continued to shop. Before leaving the paint desk Dorenda told me I could ask for someone to help me put the 5 gallon buckets in my car when I was finished checking out. I picked up a few more items with ease as the painting section was well stocked and organized then proceeded back to customer service. There was only one other customer waiting this time and once Kindred was done assisting them she did her best to help me check out. Unfortunately, just as I had been warned, there was difficulty in using the Pro Price coupons I had asked about. This is more a point of sale operating system critique, but it can be quite frustrating to see a coupon code cause so much difficulty for a staff member who is trying to help as well and quickly as is possible. I can imagine other customers may become aggravated enough to not want to give their business in a store that's corporate procedures so inconvenience their customers and staff. Kindred had to call two different managers before she was able to get assistance. The manager who came to help her, Crystal, was patient, professional and helpful once she arrived. Crystal was eventually able to find a solution and use the coupon codes or apply discounts equal to the coupons I had. Once the transaction was complete both Kindred and Crystal thanked me for my patience and another associate, Richard helped me get the paint into my car. Overall the staff I was serviced by were eager to help and did the best in the circumstances they had to deal with, however it seems that management at the higher levels is not doing their best to support the great staff members they have. The failure of the corporate coupon program and inconvenience it subjects customers to at checkout added at least a 30-45 minutes to my trip. I think with better support to the employees on the floor, the customer's experience of this store would be...