InVision Computers - Computer Repair & Support for Northern Utah — Local services in Clearfield

I usually don't leave reviews online, but I felt like I should leave this review as it might be helpful not only to future customers, but also to the company itself. Keep in mind my intention is not to discourage people from doing business with this company, nor is it to say the company is bad, immoral, or dishonest. It is more to educate and hopefully help customers and the company make better decisions. I know that was a long introduction, but I feel it important to make myself clear.

Now for my experience. Long story short my computer was stuck on the blue screen of death and I couldn't get back into windows. After spending extensive time on youtube trying to figure out if there was a way to rescue my pc, and not finding anything that would work I decided to bring it in to Invision Computers. After a few days the guy called me back and said that my hard drive was failing and that my ram needed to be replaced as well. He also told me that there was no way to get into windows because my hard drive was so full that there was not enough access space to do anything. I asked him how much it would be to replace the ram, the hard drive and to get things back up and running. He said it would be about $350. Ok, so my PC is maybe worth $100. I then asked him how much it would be to just extract the files. He said somewhere around $130. I told him to go ahead and do it. I had to purchase an external hard drive for him to put the files on which cost me an additional $50. After it was done I went to pick up my computer and it ended up costing me almost $200. I asked him if he had erased the files from the pc. He said no. So I got home and didn't know what to do with my pc. I didn't want to just throw it away, as the hard drive had sensitive files on it. A few days later I was researching if there was a way to reformat a hard drive without logging onto windows. It was then I came across a youtube video that explained how to get windows working again from the blue screen of death through using command prompt. I followed the instructions, and bam! I am back in windows! Furthermore, I did a diagnostic of my hard drive, and it seems to be working properly.

So my question is, if I was able to figure out how to get back into windows, why wasn't he able to do it? And if he said my hard drive was failing, then why isn't my computer telling me that it is? I l also did some price checking to see how much ram and a new hard drive would cost me. I found that I could get a 1 TB hard drive fore $50 and ram for $15. Again, he wanted to charge me $350. Now I know that includes labor, but that seems like quite an up charge to me. Again I am not here to blame or bash, simply to educate.

Bottom line, I feel I spent $250 that I didn't need to spend, and that I didn't receive the customer service that I expected. I hope this is a benefit to all...

I’ve been at this location for a few years now and I’ve had more worst experiences than best. They over charge for products that you can find at a better price somewhere else and lie to you upfront about your problems. I left my laptop there to get fixed which should have been only a few hours because the only issue it had was the WiFi button was broken (which it was their fault anyways because they fixed my laptop before and ended up breaking the WiFi button on the side of my laptop). Anyways, they ended up telling me and my family that the whole keyboard was busted (which was impossible and like I said before the only issue was the WiFi button on the side. And that they have to replace tons of parts for only around $100-300. I told them really? They said it was what they had to do but could fixed it in no time. I told them I would have to think about it because it was a lot of money. They told me it was okay and they could hold my laptop for me while I talk it out with my family. Come to find out they ended selling my laptop for parts without my knowledge and when I confronted to them about it they said that there’s a policy about a time limit holding computers which the first time was never mention to me and the second time when I talked to the guy about it he never told me about their policy and told me it was okay to have them hold my laptop with no worries. The last time I came to their place was to get another computer fixed and they tried to charge me for small piece that had to be replace in my laptop for over $400 and said they couldn’t get the piece for anywhere else cheaper. Went to Best Buy and they they said they can sell me the exact same piece for just $75. These guys are rips offs! Never coming...

I took my computer here, four different times, and shortly after they "fixed it" something else went wrong with the computer. I also left my computer there for longer than a year by mistake, and when I went to pick it up they had already recycled it for parts without any warning. They only called one time, and left one voice mail unlike they stated below. They also commented below, that I flipped rocks on customers cars in the parking lot, but I can assure you that there was only one car in the lot, and it's the same white car that is parked backwards, that is there everyday. I admit, what I did, after I found out, was childish, but tell me how would you feel to lose 15 years of pictures and files, of which include friends and family who have passed. I also find it childish to guilt trip and gaslight, previously loyal customers, and try to discredit my comment by lying. There was no money put into my machine the last time I brought it there, so what costs were there to recover? They have people write reviews that don't even do business with them. One time I called them with a question that I genuinely was worried about, and they treated me like an idiot. They don't even try to make it right, just point out everything you (as a...