All Makes Vacuum - Cleveland Heights — Local services in Cleveland Heights

I’ve had a positive experience with All Makes Vacuum in the past when they quickly and efficiently repaired our Kirby vacuum, so I hate coming back now to leave a negative review. This time, when our Kirby needed a different repair, I did not hesitate to bring it to All Makes right away. I dropped it off at the end of the week and was given the expectation that I would receive a call by mid-week the following week that it would be ready for pick up. That call didn’t come. So called them multiple times. No answer, so I left a message. No one called back. The next day I called again multiple times. No answer, so I left a message. The next day, I called again. No answer, so I just went to the store. The same guy I dropped off the vacuum with explained that they’ve been swamped and he’s by himself, but the vacuum should be ready early the following week. I called mid-week the following week and no answer. I didn’t bother leaving a message. I called again at the end of the week. No answer again. So I just went back to the store. Same guy gave the same explanation - swamped and by himself, but that it should be ready next week. He’s had our vacuum for over 2 weeks at this point, and at this point I just decided to take the vacuum back and bring it elsewhere.

I understand getting behind due to a backlog and being short staffed, but WHERE IS THE COMMUNICATION? Where is the professional courtesy of returning the phone call of an active customer? Disappointed because I liked this place. They do good work and...

I wish I had read the most recent reviews before I brought my vacuum to All Makes Vacuum. I brought it in on Sept. 15th. I will agree that Zach was very friendly and knowledgeable. He was going to do an inspection and install a new cord and quoted $100. He did explain that since the machine was over 20 years old that parts could break, but would notify me if any problems. Should be ready within 2 weeks. Over a month has passed and I haven't heard anything, even though I have called 3 times and left messages, but none of the calls were returned. I don't know if it is fixed, if there was a problem, or what has happened to it. If he was too busy to do the necessary repairs, he should have told me that up front. I have decided since the vacuum is over 20 years old it is not worth the $100 cost I might have to pay to pick it up. I have decided to buy a new vacuum, which I initially would have bought from him, had he at least had the courtesy to return my calls. But that's certainly not going to happen now. I also won't be referring him to any of my friends, but will be telling my friends not to use All...

When I originally called about my Hoover vacuum cleaner that I was having trouble with, the representative spent a lot of time explaining things to me and answering any questions I had. I dropped off my vacuum cleaner and within a few days I was called that there were no parts to fix it. When I went back in, The representative spent a lot of time explaining my options and the features of various machines in my price range. I was able to try several models and then chose the one that was most versatile. My new machine was assembled and I was shown how to use various features. They took care of the warranty and all I have to do if there’s a problem is take it back to that place. They couldn’t have been nicer or...