Cleveland Heights PC — Local services in Cleveland Heights

This was the first place that showed up on Google when I searched for laptop repair and he had good reviews. I went to the shop and spoke to Dominic that the laptop didn't hold a charge. I had taken off the back cover and told Dominic what was happening. He was able to trouble shoot the problem while I stood there. He said the female end of where the charging cable goes was broken and needed to be replaced. He told me the cost of replacement was $120. I agreed and left the laptop there but that price just didn't seem right. I checked Amazon for the replacement part, I found it for $9. After looking closely at the part online, there's a pre-wired clip and 1 screw to be replaced and it would be fixed. So although I didn't know what was wrong with it until he told me, at the most it would take Dominic or a small child 15 minutes to replace this part. That means Dominic was charging me $110 per hour to repair this small problem! If Dominic works 40 hours a week, at that rate he would make over $225,000 a year. Some Doctors don't make that! Of course he isn't working 40 hours a week because it's a small shop so I'm sure he plays a lot of Family Feud online or gets his manscaping just right. I'm sure he has to charge more to offset his down time but his pricing is really high to say the least. I was so freaked out I called the shop and spoke to Dominic about the price and he said basically "that's the cost of labor". Ridiculous! If you need a major repair, bring your paycheck as Dominic will charge you more than your PC is worth to fix it. What a disappointment. UPDATE: Turns out that the above wasn't my problem at all. Dominic said it "could be a circuit" but I don't want to take out a second mortgage for him to work on solving it. Go somewhere else. UPDATE 2: My plug doesn’t fit the new part he put in, Jesus. Go...

This was the first time I had to have a laptop repaired. Lucky I guess. I was going to go to Micro Center or Geek Squad. Micro Center wants $100 to look at a laptop! Seems like a bit much. A Google search for laptop repair in Cleveland Heights brought up Dominic & Cleveland Heights PC. Free estimates, reasonable prices, quick turnaround and positive comments about Dominic. I decided to give it a shot. I stopped by around 1:00 today. He knew what the problem was with our CD/DVD drive immediately. Offered to have the repair done in an hour. I had to work and couldn’t pick it up until 4:00 or later. Also asked him to check out why our laptop had slowed down. Dominic texted @ 4:00pm that the repair was ready. Right on time. Charged the estimated price. When I asked about why our laptop had slowed down, he chuckled. Bottom line: Our hard drive is full! Laptop was so slow, he wondered how we functioned! Offered a solution: Add a new hard drive, load Windows 10, Office Suite, Adobe & anti-virus protection for an extremely reasonable price! $20 more for a cable to connect to our original hard drive to retrieve whatever we need. Going to do this in the near future. This will extend the useful life of our laptop. I highly recommend Dominic. What I read in past reviews was true: Free estimate, extremely reasonable prices, quick turnaround and Dominic was a prince. Knowledgeable. Nice guy. Offered solutions to problems. Felt he was listening to me. Definitely recommend. I’ll be going back. Wife/treasurer has already green lighted $$$ for the laptop hard drive...

Brought my Laptop in to Dominic on Dec. 23rd 2019 for virus protection to be Installed...I purchased Laptop Dec. 10th 2018...had virus protection Installed at that time for one year...I haven't used Laptop since July or August of 2019...so Dec. when I needed to use Laptop I knew virus protection had expired...after picking up Laptop one day shy of a week five minutes on laptop. a VIRUS shows up went in to talk to this guy. He offered no deal to fix it or to fix period only defended himself. Also spoke to IT at my job they stated he should have cleared laptop clean not only uninstall and install protection he didn't keep long enough to do all he should have done Dominic called less than one-hour and a half for me to retrieve my Laptop.

Now you're making false statements Dominic!! I Had no reason to mislead you In regards to the repair of my laptop, seems to me after reading reviews on your site others also feel the need to warn folks this guy has limited skills. Should have read all reviews before allowing you to do a simple task. Good luck with your Business anyway...GOD...