AT&T Store — Local services in Clovis

I haven't had many issues with AT&T in the past, but I've had SO many problems with this store! I was misinformed about phone pricing when I purchased a phone last Saturday (had I known it was only $100 more for twice the storage, I would've definitely gone with twice the storage). When I came upon this information on my own, I tried to contact the store about it on Sunday. Despite Google and the store's website through AT&T saying they'd open at 10, their door says they open at 11. Well, I waited until 11:00... 11:10... 11:15... and no one was there to open the doors (there wasn't a sign saying they would be closed either). I tried calling a few more times around 12:30 and still no answer. I gave up until yesterday. I went into the store since my phone had arrived at the store, and asked about an exchange for the larger storage. They informed me that, even though I hadn't even touched the box yet, I would need to pay a restocking fee for the first phone. I wasn't happy, but I eventually just requested that the new phone be activated and my data be transferred. The girl told me to take everything home and do it myself. I asked if activation and data transfer wasn't done in stores anymore. She reluctantly said she could if I wanted her to. It seemed like activation went smoothly, but after multiple attempts, she still didn't successfully transfer my data. She insisted that I would need to buy more iCloud storage before the data would transfer (interesting, since I was able to do a direct phone to phone transfer at home and didn't need to involve iCloud). I ended up leaving the store with two phones that didn't work (for whatever reason the activation didn't work right). Then today I went in to drop off my trade-in phone and the guy tells me the trade-in has already been requested for mail-in and that I would need to contact another number to request a shipping label or get the first request canceled. I am so mad! I am honestly considering just returning the new phone, accepting the $55 as a "learned lesson cost" and being done with this AT&T...

All the times we go in to ask questions, it's as if the workers dont even attempt to care to help you. This last experience, you better believe I'm taking the complaint to a higher authority. So my husband and I just got new lines late March. The rep that was assisting me told me about a promo that was BOGO for the Samsung Galaxy s9. I was going to get a cheaper phone since we arent big on having the latest phone but after being told about this promo, I went ahead and got 2 so phones. Waiting for the promotion to kick in. I end up talking to a customer service representative about the bill as I had some questions about things that were added on that I did not agree to. Then I am told that the s9 wasn't part of that BOGO promotion!!!!! After speaking with the rep over the phone, I was advised to go into the local store since it was their mistake and had to talk to them. Granted, the lady who set us up wasn't there but the other 2 girls pretty much told me I was screwed and there was absolutely nothing they could do about it. They didn't even bother looking into what could be done or calling someone at the higher end to discuss how they could fix THEIR false advertisement. So guess who is stuck paying for 2 phones when one was supposed to be free per the promo that the first woman told me about? Yup, me. I called customer service again and they gave me a "discount" for loyal customers. In the end, I'm still paying 2 phones and AT&T has left a very poor impression. Always taking advantage of their customers just like every other big company/corporation. The reps over the phone were amazing. The ones here in town, such a...

This evening I went to Clovis NM store for help. I did not know Samsung Galaxy S20 FE 5G was scheduled for update. My phone quit working which is my only source of communication. I went to this store and I have never been treated so badly. The young man Gabriel (I believe that was his name) was rude, condescending, cocky, and told me he wasn't going to help me. He said sarcastically he would sell me a new phone as he was not a technician. He jabbed my phone toward me and I told him I just needed help. He laid it down, walked away. I asked for his manager card and he said he didn't have one. As I am a paying customer, I help pay his salary. If I was his employer, he would have been fired on the spot. No customer should be treated in that manner. I will address this issue with the store manager in the morning! AT&T should be more selective in hiring unskilled unprofessional individuals. This is my second situation...