Taco Bell — Restaurant in Clovis

Gosh, What happened to Taco Bell? For like the last decade, I have ordered most of my items with one or two ingredients changed, which is like a specialty of Taco Bell and highly encouraged by the app. And for a decade, I have almost never had a mistake on my order. Taco Bell in Clovis has been the most reliable fast food restaurant in town for years. But in the last 6 months, every single order I have gotten has been wrong, often enormously so - every item wrong. Forget special orders now, because they don't pay attention to them. If you order a Mexican pizza, don't expect it to be cut correctly, and sometimes not cut at all. If you order something that needs to be eaten with a fork, I hope they packed you lots of napkins because you'll be using your hands. If you're allergic to sour cream and need it out of your burrito, you better unroll that thing and double check. I just don't understand how they went from the top of the mountain to the bottom so violently. After tonight I guess I'm done. Unless I'm just ordering some straight up Doritos tacos, I can't count on them for jack anymore. Food's great, when it's right. Service is decent, but slipping. But there is no care in the kitchen anymore.

Update #1: Because I'm a fat guy who loves Taco Bell, I have kept going, hopeful. I mostly order things that I don't need to customize, except usually one item where I need a sauce removed or something. I have now gone 20 times since the above review. I have kept track of how many times they have gotten my order wrong. It has been 19 out of 20 times. 19 out of 20 times they can't get a simple customization correct. How is that even possible? It can't be that I'm just the unlucky one. This has to be happening to everyone, right? So, I'll keep coming, but just for bean burritos and Doritos tacos. Such a bummer.

Update #2: It's been real hit or miss since my last update. Even when ordering simple items, the issue now becomes them running out of the food you order. Normally they are out of Baja Blast Zero. I can count on one hand the amount of times I've gone to any other fast food place and they've said that they are out of a specific soda, and that's all other places combined. This Taco Bell is out of this one particular soda 50% of the time I go. That is not an exaggeration. It is mind-boggling how often they are out of this soda. But I can get past that, because they always have diet mountain dew as a backup. Never run out of that. But tonight I think was the final straw. I ordered three items that required no customization. I ordered on the app. After processing my payment, I was informed at the window that this Taco Bell was out of beef. All of the things that I had ordered were beef-centric. They replaced everything with steak, however none of the items I ordered were good with steak instead of beef. I tasted each item and could not eat them. I wish I had been informed at the speaker, so I could have canceled the order instead. But no. Now I can either just throw away the $17 or try and go through the app and customer service to get a refund, which will be like pulling teeth. I know I've said this before, but I am 100% done with this Taco Bell.

HOW DO YOU RUN OUT OF BEEF WHEN IT IS YOUR MAIN THING? MCDONALD'S ISN'T EVER RUNNING...

☹️UNBELIEVABLE☹️ i guess a super-large corporate restaurant chain doesn't monitor these reviews... it's a tragic shame they don't, or they would see a definite need for an entire staff change into people who actually care about food preparation AND quality customer service!! Clovis is a very small town, that being understood, a severe lack of customer service can easily send a business into a downward spiral and then bye-bye... good riddance!! This lack of corporate interest combined with a team of managers who have no idea what the term "customer service" means nor what the lack of can do to a business in a small community!

🚫BOYCOTT🚫 🚫TACO BELL🚫

☹️UNBELIEVABLE☹️ the food here, like most fast foods of this type, is mediocre at best but that is not what this review is for... please realize that my management skills are in teaching and performing only the best Customer Service! this Taco Bell serves the neighborhood north of the Clovis Mall, and we stop by maybe twice a month... service is always substandard and i actually spoke to a shift manager a couple weeks ago regarding her crew needing a teaching series in Customer Service, which she received favorably. I guess tonight was too soon to expect positive results from a group of children! perhaps my expectations are high but I feel a courtesy, "hello, we will be with you shortly" is expected by anyone of the shift crew if there isn't a member at the register station! After waiting 5 or 6 minutes with two other patrons, and the door opening to others... i asked to speak to a manager, and had to ask twice since i was continuing to be ignored! the window member said, "hello" and as i began explaining the situation of a severe lack in Customer service etiquette, she began speaking with someone else over her headset to which it became obvious to me she hadn't heard a word i had said!! after being insulted, she turned and walked away! the one member who had responded to my manager request, he kinda shrugged and continued his job... two other customers waiting in open mouth dismay just looked on as i walked out to go elsewhere... actually, ANYWHERE else where customer service has meaning!!

Time of this unfortunate waste of my time - 7pm Sunday evening only two customers seated...

Taco Bell rating at this location?? Management - ZERO Customer Service - ZERO Standard...

I am here in Clovis for a relocation for work. I am lost and depressed leaving my wife and pets back at home, but I know this is her favorite place for fast food.

For years I would bemoan the taste, the goop that this franchise would peddle. I would enjoy and even participate in the jokes about how it's the same five ingredients just rehashed, mixed around, and presented in different wrappers. I would correct people when they said they just had some "Taco Bell" for lunch, and remind them to call it "Toxic Hell".

Now, I've been with my wife for eight years this Summer. We've had many trips to Toxic Hell where I would whine and moan about how much I hate it and that I'm doing it for her.

So imagine my surprise when I find myself sitting in this location's drive through, my hesitation as I ordered a Cravings Box, my annoyance as I paid, and my horror when I got back to my hotel only to realize, y'know what? Toxic Hell is pretty tasty.

I realized that this franchise may not be my favorite, but it is so rooted in my personal life that I've come to enjoy it.

The food here was (seemingly) fresh, hot, crunchy in the crunchy spots and soft in the soft spots.

I enjoyed this meal as it reminded me of the fake fights my wife and I have when going here. I realized she made me enjoy the food.

More importantly, I realize, thanks to Toxic Hell, that I miss home and this meal reminded me of exactly what...