Best Buy — Local services in Clovis

I've been a loyal customer of Best Buy for years and have always had decent service other than the usual waving a rep down for help. I have found the reps in most cases were knowledgeable and helpful. That being said, I just had the worst situation ever happend to me and my wife at this Clovis location in all our years coming here. Keep in mind were total tech members and have spent thousands here directly from a brand new 85" sony tv to home stereo and many more other things. We needed a new black microwave so we went in to this Clovis location and ended up ordering in a black GE profile microwave with a sales rep. A week later I was alerted that our microwave was ready for pickup a few days earlier than originally told to us. We didn't think anything of it and was just happy to be getting it earlier. I met my wife at best buy and went to confirm the pickup. The rep was nice and called it to their back room to bring it up. As the rep rolled it up in a hand cart we noticed the box looked a little beat up and the handle on the box was ripped, and we were able to see and feel the microwave from where the handle of the box was ripped a little. I didn't really think twice seeing that for the most part it didn't look like it was dropped or majorly had an issue. He volunteered to truck it out to our car. We got it loaded and went on with our day shopping. After getting home around 2 hours later I proceeded to take the microwave in the house and open the box with a small knife. This was when I noticed the box was retaped as it was only retaped on the middle long run of the top. After taking out the microwave from the box and upon inspecting it, I noticed it was missing the tray, manual, and something sounded loose inside when lifting the microwave out of the box. I told my wife and she immediatly said to go return it after checking the box several times for the missing parts. All we saw was a foam layer with an indentation where we suspected the missing tray should have been. We went directly back to the store. Upon entry the person in the front saw us and asked us if it was a return and I said yes. So she directed us to the front counter and we proceeded that way. Immediatly I noticed two other reps follow us to the counter. The register asked if we were returning the item and why. I gave him all the information, I told him there were parts missing and sounded like something was loose. I did not retape the box and he proceeded to to open the box and removed the microwave to inspect it. As he was doing so the other two moved in as well to look. One of them was Ray from loss prevention. The rep took out the microwave and set it on the ground and this was when I noticed the color of the microwave had a grayish tint, so I took a closer look because I ordered a black on black. We looked up the part number and that's when I noticed it was a grey model in a black model box; the grey also looks black with a hint of grey tint. I was in disbelief and pointed out all the issues and just couldn't believe it, but this is when things got ugly! Right off the back I noticed the reps weren't here to help! Ray and the other rep (I think might have been the manager) walked away to discuss things, I presumed, and the register person went to go help customers. Ray came back after a few minutes and pretty much accused us of foul play and this is when my wife and I were in total shock and disbelief! I told him I'm the one who pointed everything out and feel that we were the ones who were scammed and this is how we were going to be treated?! This continued on with Ray going and coming back atleast three times as I was utterly upset, as well as my wife. I told them we have a long history of purchases and are loyal total tech members with them. Why would we do this?! Long story short and limited on post length, we are disgusted, utterly upset, and ashamed to have been accused in such a way! They did finally end up refunding us to get me out, but all I wanted was the right microwave without missing parts. CHECK ALL YOUR...

This location provides a typical Best Buy experience when it comes to selection and variety of all things tech. Customer service, on the other hand, needs improvement. I went to three different sections, Geek Squad, lap top computers (Microsoft Surface Pro), and check out. Each of these sections was horribly understaffed and bubbling over with ignored customers. I do hope this was an isolated event, so, perhaps my situation was unique. In fact, let's give the benefit of the doubt and assume most were out with the flu, shall we? Yet, unfortunately, the staff who did show up on this busy Saturday evening were either untrained, lacking product knowledge, or (sadly) just plain lazy & rude. A visit requiring a simple Geek Squad inquiry, return and exchange should take no more than 30 minutes. Over an hour later, I left the store with the same broken device I'd sought to replace. Why was I there for so long having accomplished nothing? I'm certainly glad you asked! I stood in the one-cashier check lane for almost 15 full minutes watching the gusto-lacking cashier allow two customers cut in line to exchange items outside of the designated customer service area (a Best Buy no no requiring employee attention and direction). The growing line of at least 15 customers and I were less than thrilled and many disgruntled customers behind me began to grumble. Loudly. Eventually, I approached the door employee who had watched the entire situation unfold (with popcorn and a soda?) yet had done nothing. By this time, people in line were less than polite, so to prevent total chaos or anarchy, I encouraged door-dude to help out his panicked buddy at the register, direct the customers appropriately, and call some back up to handle the crowd control in check out. When checker number two finally meandered to a second register, myself and the customer who stood just in front of me, first in line, approached both now empty check stands. What should happen? None other than the entire credit merchant services system crashing. Customer number one and I exchanged glances of bewilderment as we left the store (along with about 20 other empty handed patrons of the check out lane) listening to the cashier's announcement that they were unable to accept payment... Wow! What a mess. I can only hope improvement comes their way rapidly because I'm pretty certain e-commerce services like Amazon just acquired lifetime patrons from at least 20 ex-Best...

Was logged on to my Best Buy Online Account with item of over $1,000.00 in my Cart and a 5 % Discount at Checkout, with a Teaser of 10% Off transaction to the right but you Must APPLY for Best Buy Citi Bank Credit Card to get the 10% Off your purchase. I applied, but no discounts appeared, could't even find the Promo Code originally offered at Checkout, so we called the Local Clovis Store, got bounced around by the River Park Customer Service Staff (Rude) who answers for all the area locations. Attempting to reach someone and repeatedly disconnected, I decide to opt into another prompt, sending me to the Geek Squad requesting to speak with the Clovis Store Manager and sharing my being hung up, bounced around and the original concerns of the disappearing online 5% Discount and then the Promotion of 10% fi you Apply for a Best Buy Citi Bank Visa Credit Card, to appear nowhere. He apologizes, then passes me off like a football to his "Awesome Phone Sales manager, Vicki" who I also share my concerns of my discount and promos not appearing in my logged on Best Buy Account currently opened, with a new Credit Card Approval and how my Discount was not showing in my CART Online anymore. She stated that she could offer me all that Online does and that she had the Merchandise In Stock and to come in, that all I would need was my Identification showing who I am for the use of my newly approve Best Buy Citi Bank Visa Credit Card. I asked about the misleading Promo Offers and she said that the Credit Card Company would be Crediting me. LIAR!! Credit Card company says they have nothing to do discounts, and Best Buy Corporate is not honoring the Coupons in Emails of 10% stating I need to go back and Return the items and then ReBuy them. Don't believe the lies or deceit at this store and for Best Buy to evade resolution after clearly misleading consumers with the Discount/Promo offers and even after they are wrong, still not taking responsibility for...