AutoZone Auto Parts — Local services in College Township

Great experiences this week at Autozone. "It all happens at once" is true as I had problems with three family cars. At the beginning of the week they lent me a head gasket tester that conveniently measures escaping gasses in your coolant via the filler port. This saved me a lot of time not having to pull spark plugs for my mechanical compression tester. When returning the test device the next day, I carried in a wiper that completely outwitted me to install. One of the associates knew instantly there was a known fitment issue with my model car and the wiper I had. Lastly, I came back on Friday to have them check the charging system on the third car. Tristen's test equipment identified the battery was failing, and I drove away with a warranty replacement. I recommend this shop for their superior Customer Service and talented crew. This is the place to go to make problems disappear. Thanks again for your help guys, catch you...

While I’ve also know Auto Zone to be a trusted and valuable company, it wasn’t until I walked into the State College location and met Bill and Rodney that I truly understood how valued the customer experience is for this brand. The stand out welcome, friendliness, and brilliant auto minds of these two made my day. They helped me diagnose a minor issue with my car and gave me the peace of mind to follow up with my mechanic with the right information. They also spent time with me in a way few companies choose to do in our rushed transactional culture. I will forever be a devotee of Auto Zone, seeking out the stores along any journey I take. Bill’s pride in the customer experience is only matched by his smile and humor. If you need anything Auto related I highly encourage you to stop in and meet Bill and Rodney. I know I have friends in state college and will make a point to stop by next time I am...

This is for the manager…All I will say is your attitude towards customers matters. There is no need to speak rudely to someone calling for help with a part. You are supposed to be the experts, hence the customers calling you will need your help and expertise and may not conduct themselves or speak in the same language as YOU, THE EXPERTS. Since you are being paid to help customers, you might want to speak to ALL people, both men and women, with respect and in a friendly manner. I chose to spend more money on parts elsewhere just because of the crappy attitude I received over the phone and being cut off while I was speaking. The world we live in today is just not how it used to be; everyone is in so much of a hurry they don’t even know how to talk to...