Lee Lighting - Colleyville — Local services in Colleyville

As a retired designer... I entered telling the sales lady I would like to look. After 5 minutes, I was bothered again, and then another 5 minutes! Just bothering the heck out of what I needed, the look I was going for, room I was doing! It would have been nice to just be able to think, BUT that isn't the reason for the low score! Loved their showroom, A- on that! After explaining to her which rooms I was needing and the looks I was trying to blend, having Old World castle look transferring into a house that was French Country was where I was trying to convert lighting to still look transitional in order to sell but I would love with my furniture, it was too much for her to handle! Another two salesladies joined in with me just trying to think and not be bothered! THEN... They said, "We will need to come to your home to actually get a feel for exactly what you need and the sizes!" What the heck? I told her "I'm a retired designer and good with choosing my own, thank you, and I know the sizes I am looking for!" She says in order for her to help me she needs measurements and to get a feel for the house! OMG I am fuming at this point... After some upper lady comes out to search for a photo of a light I had on my phone, telling me AGAIN... They have people who will need to come out and measure BEFORE I ORDER ANYTHING! Again... I blurted out, "I have a DESIGN DEGREE (FROM TCU) AND DO NOT NEED YOU LADIES COMING TO CHECK OUT ANYTHING!" At that time the first lady tells me she has a meeting and passes me to the last lady... In which the last lady asked me if that was all I needed? Ugh... I hadn't ordered ONE thing... And came in to buy probably over $10,000 worth of lights right then! So, getting home to compare their prices and find that I can order the exact fixtures on-line or a little cheaper than their store has them? Well, she did say that's why they are so expensive... Is that they come to your house! So... Needless to say, I was so unhappy with the way I was treated I wanted to write something up bc I was so upset! I would not be ordering from here if you can choose yourself but if you need their opinion and help... They are willing... It's included in the price of your...

Poor selection of lighting-- even worse customer service!! I walked in this afternoon in search of a couple chandeliers for our dining room. If you consider being "greeted" someone shouting HELLO while remaining seated behind a counter 20 ft away, a greeting-- then yes I was "greeted". Not wanting to have a shouting match across the store, I walked up to the counter to describe what I was looking for-- a couple of gold chandeliers with lots of crystals. One of the three woman sitting behind the counter starts pointing around the store and explaining how each hallway has a different style of lighting and how everything gold can be found down the center hallway. I paused-- in shock they were all STILL sitting at this point, when one of them senses my unease and finally stands up (what a relief because I was growing concerned they were all super glued to their chairs and might need help standing). She walks me over to the gold lighting, points up and says, "This is it, let me know if you need anything" and rushes back to her chair. After looking up at the 15 or so gold chandeliers, I walked back to the counter, she's once again seated at, to ask about the chandeliers in the room to the right-- Are any of them available in a gold finish? She responded yes. I asked, How will I know if it's available, is it written on the tag?" She tells me, "We would just have to look it up and let you know." Ummm... okay by all means please remain seated and don't trouble yourself getting up to show me which fixtures are available in gold--just tell me you'd have to look it up and to browse a stack of lighting catalogs while you sit there. But wait--it gets better-- on my way out she tells me to sign up for their email list to earn a $25 gift card and notifications about future discounts. Why on Earth would I need a discount when I'm never setting foot in this store again because you've been so lazy and rude. I don't need a discount, I want chandeliers for my dining room and friendly...

In searching online for updated light fixtures for a new listing I have coming on the market, I read prior reviews of Lee Lighting, and frankly was hesitant about going there. Fortunately, I did so anyway because of their great inventory and proximity to my needs. So...I feel if we’ve become a society so dependent upon online reviews, let’s also share the good and reward the great! Elizabeth greeted me upon entering the store and came over to me to initiate the sales relationship and asked what I was looking for. I explained everything and she could not have been more helpful! We quickly located the lighting I had seen online, she made very helpful suggestions that made blending with existing lighting fantastic. Upon checking stock in the warehouse, I was able to buy the display (last one) and then pick up the remaining items in Irving. She called ahead so they were already pulled and waiting for me. They are having a great sale, so the savings coupled with the amazing customer service make this a 5+ star...