A-1 Locksmith - Colleyville — Local services in Colleyville

I'm a new home owner in the Arlington area, I gave a call to A-1 and inquired about a lock. The service was extremely rude. They CLEARLY did not want to help me. I described to them my problem and you could tell with every step of my description he didn't want to listen to a word I had to say. After 5 minutes of brief description, he started repeating over and over "We will have to order it. We will have to order it." He did NOT know enough about the lock to know which one it is, he just wanted me off the phone. I have to agree with Kristi... with the difficulty of the economy as it is... and how hard it is to find a job... it's disappointing that employees act this way while getting their paycheck. I work for far less, and for more hours, and hard labor, and I am not obligated to even talk to customers and I find it in myself to maintain a clear and friendly attitude to every customer I come into contact with. Of the 4 locksmiths I called, this one really fouled my day up, I will have to take my...

I called A1 to get a quote to install brand new hardware in my entire home. The guy came out, and he was great, very professional. However the day before they stood me up completely. They told me they would be at my home between 1-3pm and they flat out didn’t show up. Someone finally called me around 5pm saying they couldn’t make it to my home. I told them I would still entertain their business if they could discount my services if I hired them. They said “sure no problem.” The quote was $2,000 for my entire home. I asked what type of discount they could offer for wasting my time the day before and they said the best they could do was they would waive the $58 service fee for sending someone to my home...I told them that wasn’t good enough considering most companies waive that fee anyway when your hire them....I gave them a fair chance to earn my business and they flat out never even counter-offered. I’ve never been treated that way by a business. Their attitude was “we don’t need...

The storm was coming soon and it was late, so I stepped out of the fifth-wheel in the local camp ground to let the dog out before it got worse outside. Didn’t grab a coat or put a leash on the pup... just opened the door and stepped out. I briefly froze as he did what dogs do... and went to open the door. It was locked. The dog wasn’t on a leash. I was in a thin tee-shirt and the cold wind was picking up. I am SO glad I happened to bring my phone outside with me! I searched nearby locksmiths and found A1 - and they were great! Dustin was wonderful, and 5th wheel locks are tricky... especially when the owner can’t remember the way it turns! He was so friendly, and let us wait in his warm truck and use his phone charger while he worked in the cold wind and rain to get us back inside our little home. I’m grateful to be back inside on this cold, rainy night and happy...