Harbor Freight — Local services in Collierville

When we first started trying to check out, there was only one cashier, a female, who was involved in such a deep conversation with a male "customer" that she apparently didn't even SEE the 6-7 other customers who wanted to check out. Did not even ACKNOWLEDGE any of us. Finally a second employee opened another register. When he was almost finished with the man who had been in front of us, we moved from our designated socially distanced yellow spot on the floor toward his register - as we were in a hurry - but we did not get within 10 feet of anyone else. When the cashier completed the transaction and the customer left, he looked up at me as I approached his register and said the line started back at the yellow spot I had just moved from, and that the man who was standing there would be next. When I said I had just moved from that spot in order to check out, the other man said I could go ahead of him. I waited for the cashier to remedy his mistake, but he failed to do so. I told the man to go ahead because he looked like he was in an even bigger hurry than we were. We looped around to go back to stand on the yellow spot we had just left. The female cashier was STILL talking to the same "customer" We waited for about 10 minutes for the male cashier to finish with a second customer who also ended upon front of us. We watched the male cashier literally move at the speed of a bad film on slow motion. It was BEYOND obvious that he was doing it on purpose. I expected him to quickly check out these other two customers and try to get to us so he could apologize. But he definitely did not do that. Then I realized I didn't need what I was getting at that moment and I could order it online, wait for it at home, and avoid this jerk altogether. We just left our cart and our 2 items sitting near the yellow spot. I do not know what this young man's issue with us was, but he made it obvious that he did not concern himself with friendliness, customer satisfaction, or even following the COVID19 policies of Harbor Freight. We will not be back to this store. We will not recommend this store. Its too easy to get items elsewhere, including MANY other Harbor Freight stores in the area & via...

I have had the worst experience ever dealing with Harbor Freight and their managers when trying to figure out what happened to my money. Amanda the Assistant manager at Collierville is extremely rude and very very unprofessional. My mother went in the store and purchased something the worker needed to work on my house. He never used it and she used her debit card. Later i went to return it and they sent my money to someone else debit card. They wouldn't reverse the transaction. stating that they couldn't. I called everyone for over a week and when Amanda spoke to me last she basically told me to stop calling. It is in Lost preventions hands and if they needed me they would call me and her store manager Kevin did not want to speak to me. Amanda stated she had 3 lines of people and was i need to just wait on a call, ALL i needed was a receipt showing a return that they claim was made which was one tool and i have the proof. They pulled it up by the customer number which he had made purchase in Chicago, but what was he purchased new here was never open and on my mothers debit card which they would not send back to her card, Saying he bought and returned these items before, which has nothing to do with what was bought in Tennessee. They will not cooperate with me. I have filed a compliant but no one has called me. I feel like if something is going on in these stores with theft. who purchased the same tools in one day? The manager at the southhaven store says she cant help me anymore. at this point i am going to get a lawyer and ask to see the cameras. They do not have patients nor skill settings to be in a management position. I will never shop here again and i am going to keep pushing this issue until they return my money. The systems are out dated if you cannot reverse a transaction. How can you tell me you dont know where my money went to? I have the receipt showing it was paid for in a car ending in 1742. I am very upset and dissatisfied as...

I just went in to buy a tarp. A single item. I walked up to the register behind an older gentleman with a mustache, who I eventually found out worked there. They were just starting a transaction at the register. They talked about checking me out first, but didn’t. Then suggest I go to the other register - to which a man just walked up with 2 buggies worth of stuff. The 2 men were taking forever - apparently trying to do a personal transaction.

I asked the older gentleman with the mustache if he worked there - he said yes. I responded with, “It seems like you would take care of a personal transaction before or after work. To which he replied, “I’m on break.” I asked the man, “How could you be on break when the store just opened?” He responded, “I’VE BEEN HERE SINCE 5AM, WHERE WERE YOU??” Then both men proceeded to ask me why it bothered me or why I would be frustrated. They stated that they were BOTH on break…how can a store so small have half its people on break at the same time? So, I returned the tarp to the shelves and walked out. I hope these 2 gentleman are reprimanded. An awful way to do business and...