Kroger — Local services in Collierville

It's been about 3 months now since I visited Kroger last. I will no longer spend a dime at any Kroger locations ever again. I waited 3 months to write a review because I was extremely upset and didn't want to leave a review in anger. The last time I visited Kroger I got my cart walked in and headed towards the frozen chicken. A Kroger employee was working at the frozen chicken location so I figured I'll give him a minute to complete his work. After a minute or so I got a bit closer to see if I could grab the bag I was looking for. His cart was in the way so I moved it some so I could access the glass door. When doing so the employee looked up at me and asked if there was a problem. I said "is there?" upon which he angrily replied, I'm trying to work here and you moved my cart. I was shocked and explained to him I was just moving it to access the glass door. He again said; Is there a problem to which I replied again "is there?" He now started laughing sarcastically and asked if I had a problem with him. I was complete surprised by his reaction because I expected him to say something like, can I help you sir? Instead he reacted angrily toward me with intimidation. I left the area but noticed him looking at me several times and I could see his lips moving but couldn't hear what he was saying. A few minutes later I saw him again speaking with 2 other employees who were now all looking at me. I started feeling very uncomfortable and decided to just go ahead and check out and leave. Before I was able to do so another employee who stated he was part of management asked me to go to the front of the store to have a discussion. I told him to let it go because I felt threatened by him and the other employee. I checked out and left. When I got home I called the store to speak with a manager about the incident. After a couple of minutes he just hang up. Over the last 20 years I've easily spend a $1000 a month at Kroger which came abruptly to an end that day. We all know about the tragedy that befell this Kroger location a few years back and you would think that after that tragedy that they would screen future employees better to rule out people who have anger issues or are...

NEVER NEVER NEVER try to do a pickup Clicklist at this Kroger!! At least 5 times in the last 6 months they haven’t had my order when it was scheduled for pickup, and 2 of those times they didn’t inform me of the issue until I arrived and was waiting for my order. The other times they called about 5 mins before my earliest time window. The last 2 times, I was told I’d have to wait until noon the following day, and the last time they didn’t even have it ready at noon so I canceled my order. Who has days to wait on groceries! They shouldn’t offer the service if they cannot staff it! Also, most of the time it’s picked right before my pickup time, and they don’t fulfill much of my order. Yet, several times I’ve walked inside after pickup and found most everything they said they were out of (Same brand, size, etc.). Also, forget calling them for anything. No one answers the phone. You have to go inside to complain. This store is awful! It’s dirty, produce looks terrible, bathrooms are NASTY! They have “renovated” this store 3 times in the last decade and it never looks any better and isn’t functional. Also, never staffed properly. I was there this past Saturday about 5:30 (day before Easter which is always busy, and they had only one single cashier working a register, plus one of the self check areas open. Each line for self check and the one with a cashier had at least 20 + customers in line! Really? They can only schedule 2 people to work the front (one cashier and one self check assistant)?? Also, why have another self check at the south entrance to the store if it’s always closed!!! It’s never open, only the larger one so why did they keep it? If they aren’t going to staff it, they should have taken it out and freed up the space for 2 more check out lines or more space for floral! I pray every day that Publix will finally open a store in our area, and then our local Kroger stores will finally have some competition and hopefully have to close some stores! I prefer to go to the Kroger Germantown store when I can as it is much better and cleaner! Their produce...

Today I stopped by to return chicken breast that I purchased four days earlier. I had my receipt, unopened chicken breast, driver's license, and original form of payment ready. When I got to the customer service desk I was rudly greeted by an associate named Queen who told me multiple times "We don't return meat." I've never heard of this before, especially if I had everything required for a return. Queen proceeded to tell me Kroger changed their return policy and now doesn't accept meat returns.

I went out to my car and looked up Kroger's return policy and it says nothing about meat returns, and I called another location to verify that I can return meat and the associate at the other store confirmed that I can. So I went inside and asked for a manager, and Queen was apparently upset at this point because she loudly was exclaimed a few times that she was going to get the meat manager.

The meat manager comes up and says it's okay to do the return and she then loudly tells me that I should just donate the meat that I don't want instead of returning it. I'm not against donating but I wanted my money back, and I didn't think that was a crime. She continued to say how incredible it was that I wanted to return the meat and shoved the receipt paper at me for me to sign my name at the end of everything.

Not sure what her issue was but this was completely...