Office Depot — Local services in Collierville

I frequently visit this store and every single time I receive the best service. This particular visit, however, exceeded even that expectation! Leigh, in Copy and Print, came to my rescue! I needed programs for the next day and had waited until the last minute to have them printed. I had such a frustrating day with so much to get done, and it was already evening. Leigh was THE kindest and most helpful during this time. She even suggested the machine folding the programs and reformatted an area that was not centered! That mere suggestion and act brought me to tears! Leigh was definitely a light! I even told her to never doubt the impact that she is making on others in her role in Copy and Print. Because at the moment, she not only provided an invaluable service, her kindness gave me the calm and hope I needed. Maybe I needed to have a hard day just to have this memorable encounter with Leigh. I and all the children our organization serves along with their families will forever be grateful. Our event...

I ran in really quick to ask a couple quick questions about lamination. The guy in the self-help lamination section was helpful, then referred me to their printing section to see a finished product.

Once there, I waited behind one person for a good 5 minutes before the employee there acknowledged my presence and said that'd she be with me soon enough. No worries. Then someone else comes up, she helps that customer before both of us. Employee then asks me if I'd be picking up or dropping off. Mind you, at this point I had been waiting patiently for 10 minutes. I told her I just had one question I'd like to have answered. She walks off and goes back to the first customer. Long story short, I left after spending a total of 20 minutes there without getting the one question I had answered. I think there were a total of 3 customers in the entire store and about 5 employees. ...

I liked being able to pick up my copies after ordering from home and they were completed sooner than expected and good quality. However, the website is very cumbersome to use and you have to make a separate order every time you want a page to have a different number of copies than the others. I was VERY underwhelmed by the cleanliness of the parking lot and store, and they could not find my order for several minutes. It was for nearly 200 pages, so I was surprised it was so hard to find. It was finally found on a shelf on the back wall in the lid of a copy box. They handed me the box lid and I had to ask them to bag it, since it was raining. Pretty unimpressive experience for...