The Home Depot — Local services in Collierville

I will NEVER do business with this store again. I am a contractor of 16yrs now and have never been treated like this from any Home Depot store. I placed a window order April 29th was given a 6/5 delivery. Contacted the store the following 2 weeks and was told delayed because of Covid?? OK no problem. Contacted the store again 6/19 was told my windows were on the truck. Packed my trailer and tools and drove 4hrs to find a place to stay. 6/20 go in to set up a delivery. NO WINDOWS!! Millworks calls rep and spends 2 plus hrs to get an answer. Calls me that evening said they are in Lithia, Ga on the truck and should be in 6/26 or 7/6?? Was notified by email 6/25 windows were in. Call the store after talking with Renae, one of the managers, on 6/24 to see if they can at least deliver my windows to the job for all the trouble? said she would make it happen once they got the confirmation they were in. 6/25 email confirmation comes in at 2:30, I contact JJ the store manager and he tells me too late to set up Friday delivery but will have them delivered between 6am and 8pm Saturday?? Couldn't give me a more detailed time?? Needless to say 3:30 Saturday I call to see where are my windows, JJ tells me they kicked my delivery off and now won't be able to deliver till Monday?? Informed him how very displeased I was and I would be up to get my own windows and to have them waiting on me. Pulled into parking lot to see one of their box trucks that they rent and informed them, they could have delivered my windows like they said they would have. They informed me I could rent it and deliver my own windows. Then Renae rudely told me to leave the store because she didn't appreciate my tone and then informed the guys to push my windows out the store doorway and let him load his own windows!! Absolutely put out with the service that I received from the 2 managers at...

I want to report an incident related to a carpet cleaning machine rented at Collierville Home Depot store, Tennessee. I had picked up the machine at around 7:23pm Wednesday on March the 18th, 2020 and the intial plan was to keep it for 4 hours. As I needed more time, I decided to keep it for 24 hours. So, I went back to the store the next day Thursday around 7pm to return it. However, they had closed the shop at 6pm without notifying me - there was only a written paper notice on the door notifying that they are closing at 6pm. There was absolutely no mention or a phone call or a message ever stating that they are closing early. When I went there to drop off at 7pm, the guy at the door asked me to comeback next day. So, I went there again the next day Friday around 1pm and I was charged 20 dollars extra because of the delay.

My question is - how can they charge me extra when there was absolutely no communication to me. Also, how can they even expect that I will go back there before 9am Friday (even when there was no communication) just because the store decided to close early the previous day? Am I supposed to throw my personal duties away to rush to return because the business closed early the previous day?

I tried to explain with no positive result at the customer service desk. It was not a matter of 20 bucks anymore, instead it is a matter of principal. They called the manager (the manager was a woman, don't know the name) who asked them to charge me extra. I argued with the supervisor present there (don't know the name - a tall blonde young guy who had asked me to comeback next day on Thursday). But, same result, I had to pay extra. I left after paying, but I had told them that I was going to give them a negative review.

The incident happened at Collierville Home Depot, Tennessee at around 1pm, Friday the 20th, 2020 at the Customer...

I ordered a refrigerator back on 4-24-21. I went into the store to have a sales person order it for me. She pulled up the one i wanted and it was in my prize range so i bought it. I had to was 3 weeks before having it delievered. They were suppose to call the day before to give me a time frame of when they would be coming. They never called i ended up havong to call them. They were suppose to call again 30 min before coming the day off.It was suppose to be delievered on 5-15-21 from 2:30 pm to 6:30pm. They never called. I once again had to call them and they said i was next. This was at 6:40.I waited until 8 and still no phone call. I tried calling again but they were closed so i had to call home depot. They told me they couldnt do anything about it and that i had to wait til monday. I finally got a call from tje delievery people and they said they would bring it today 5-16-21. Well we they got here it was the wrong refrigerator. I called home depot again cause every where else was close and they said they couldnt do anything about it. That all the could do was cancel my order and for me to come into the store to place anothet order for the one i was suppose to get. Well the problem with that plan was that when i ordered it in the store the first time it was on sale and if i ordered in again they would not give it to me for the price i paid. I wouldve had to pay over $1,000 more then what i had already spent and managment wouldnt do anything to help. So i told them i wont my money back and they told me they cant do anything until the next day....... I ended up having to go to best buy and after telling them what happen i ended up getting a better refrigerator for $650 more instead of over $1,000 more. I will NEVER go back to home depot in...