Donut Hutt — Restaurant in Collierville

After going to Walmart (donuts at 10 am), Kroger (I didn’t see any donut display case), and Sams (out on vacation) we made our way here. Wonderfully nice staff. They had one Bavarian upfront and said they could fill another two so I could get three total. But when I looked inside the box, one of the donuts looked all messed up. Almost like it had been dropped. I’m sure it wasn’t but it just looked that bad. You can see the photo with the cream oozing out and the chocolate all smeared up. It was one of the donuts on the top of the box. And closing the box wasn’t the issue as there was only a tad of cream stuck on the box top (see photo). Not sure why anyone would knowingly put a broken up donut like that into the box. Also the Bavarian filling was very minimal too in all 3 donuts. I was hoping it would just be one of them. But it wasn’t. I’d say it was about a teaspoon of cream. The cream oozing out of the broken one was about all there was in that donut. Really very minimal. I’m sorry. Some places really fill it up but the filling here was just at the front where the hole is. Donuts tasted good though. Very fresh. I really wanted this place to be fantastic. But that’s what we experienced and I’m just sharing our experience for others. It sounds like the owner really cares about their customers experience as they replied suggesting that we could have asked for a refund or replacement rather than leaving this honest review. That’s great to see. Not all owners do that. But what I really prefer is good service, the first time done right so I don’t have to complain. I hate doing that. It is really taxing and uncomfortable. It ruins the whole experience (and day). If you don’t mind taking the time and energy to do that, though, from the owners reply it sounds like...

The donuts were great! Unfortunately, the service was, well, abrupt? (For lack of a better word) I googled "best Collierville donuts" and Donut Hutt had great reviews, so I decided to surprise my kids with a day out. I had high hopes from reading the reviews that this would be a great experience, but was underwhelmed with the service. My children even commented on it when we left. There was an exciting party happening, so I understand the only lady working the front counter was quite busy, but we felt as though we were intruding on a family event...quite uncomfortable, but I promised the kids a day out so we stayed. Upon entering, we greeted the lady at the counter with a smile and said we've never been, so we didn't know what we wanted. She said ok and walked away, no smile or "let me recommend..." She came back shortly after and took our order asking if it would be to go. We chose to stay, and let's just say she seemed less than amused. She took our drink orders grabbing the bottles quite quickly as though annoyed, and quickly returned to the back after we paid. Again, I'm sure she was very busy, but a kind "we have a party going on, please excuse my haste" would have been nice. However, when her friend entered she stood and had a full conversation about her day. We left as soon as the last bite was taken and received no, thank you, come again or there's the door. Now, we did get dressed rather quickly, and looked as such. The kids had no idea we were going out until we drove up, so I'm sure we looked like misfits, certainly not "Colliervillian", but we had hoped for the fun, family experience mentioned in previous reviews. We will call ahead next time to see if they are busy, but I feel any future business will be taken to go...

My daughter had her sixth birthday party here last week and it was wonderful! Rick was fantastic to work with in answering my questions before the event. It's clear that he's a father who knows the challenges of planning and hosting a kid birthday party because he did all the things that took care of the challenges before it could even come up (food, drinks, donut napkins). Rick was wonderfully energetic, interactive and knowledgeable about teaching the kids how to make donuts. He kept a good schedule of programming going with drawing the bags, pizza, song and donut cake, etc. Multiple kids' parents later told me that their kids were bragging at home about how they know to make donuts now. My daughter said it was the best day! So, thank you, Rick, for making it so simple and straightforward. Not to mention the donuts were delicious and we got to take some home with us! We'll be...