Zales — Local services in Colonial Heights

Customer service LIES. When you buy something on a promotion make sure you truly understand that unless you are planning to pay it off in total you have to actually call the for them to allocate your payment only after the billing cycle. Which I feel is crazy.If I'm Making a payment more than the minimum balance it shouldn't have to be allocated. I spoke to several people prior to my a large payment on my account to get the run around once that payment posted. Speaking with Lisa the floor manager was no help so i asked for her manager Sabrina. Neither have good customer service skills. An don't let me start about the store in Southpark my husband purchased me some earrings that broke the first week so we took them back to have them replaced an no one ever called us to pick the new ones up since we were told they had to order them. So we stop by the store only for the manager to tell us that she dont know where the associate place them. Needless to say it been a year and i have went back several times still no...

My fiance has purchased exclusively with the South Park location of Zales for the last 5 years. They've always been stellar with quality and service. With a recent purchase they had a little hiccup but boy did they make it RIGHT! They went above and beyond to rectify the issue with the Store Manager hand delivering my jewelry for service and turning it around to meet a rush deadline DURING A HOLIDAY in spite of a new computer system! If you aren't shopping here you should be!!! Thank you Ladies! 6/22/20 Update - Ordered my husband's wedding ring only for it to be ready right at the Covid Shutdown. Mr. Stan at Colonial Heights and Mr. Dean at Norfolk were ROCK STARTS at helping me finally receive my husband's ring...it was such a great surprise for him for Father's Day! ...

My husband and I visited the store to send a diamond bracelet off for repair, unfortunately the purchase was not loaded in the system under his name. Jason and Sherri spent quite a bit of time with us trying to find it and even helped to consolidate duplicate profiles into one for us. They were both very helpful easy to work with. We returned with the receipt 2 days later and Jason helped us to get the repair scheduled, he also helped us to track down why the purchase wasn’t loaded on my husbands name on the day of purchase. He is working even now to correct the issue and to ensure these types of errors don’t happen in the future. Shout out to a Jason and Sherri at Zales Colonial Heights Southpark...