Chick-fil-A — Restaurant in Colonial Heights

We ordered from this location due to it was quicker to get our order compared to the one by Walmart this evening and it was a mistake. We spent $59.78 on total!! Got 5 large fries at $4 each and none of them were full but 2 of them were half full and the fries were soggy and discolored, their oil is dirty by the looks of these!! If it let me post a picture of these fries I would, but it's doesn't give me that option 😭.

We ordered 1 deluxe spicy chicken sandwich, 1 deluxe chicken sandwich extra pickles, 2 regular chicken sandwiches without pickles and 1 regular chicken sandwich, which were good, besides a few burnt pieces on the buns and they were all made correctly.

This was a special treat for our family of 6 and it's bad enough inflation is high, so it's rare we are able to do anything, but it's very upsetting we don't even get everything we paid for. Missing fries and the fries were awful. I know how chick fila fries look and taste like, as well as how full a large fry box is supposed to be.

Had some issues with the food at this location in the past and is one reason we stopped participating in the Colonial Heights school events here. They definitely need to improve, the location next to Walmart is busier and does better most of the time. Chester one is the best hands down. In a perfect world all locations would be equally great, providing consistent...

Edit 2/16/22022: ETHAN saved the day! I felt heard by Ethan as I explained how two(2) of my items were missing after receiving my lobby order. He replaced the items today. Samantha was apathetic, but Ethan redeemed Chick-fil-a SouthPark, Colonial Heights, VA in a big way.

• • THANK YOU Ethan for the smile, empathy, and assurance that Chick-fil-a still aims to make EVERY customer experience a good one. God bless ya Ethan. Thank you Chick-fil-a, Ethan is a good hire - Samantha, not so much, please hear me. You can't teach/train anyone to have agape (love for fellow man). IMO she's not a good fit. By the way, i left my name & ph# with Samantha and NO ONE RETURNED MY CALL - was 5 DAYS AGO. Kiera M. nor anyone else ever called. No confidence Samantha forwarded my message up the chain . . oh well. Ethan, you're AMAZING! You took this location from 1 star to 5 stars from me...

I have bad food allergies so I don't normally eat fast food. I was hungry and in the mall and saw the Chik-fil-A so I decided to try the grilled chicken sandwich on a gluten free bun. They give you the meat, lettuce, and tomato in one container and the bun in a plastic bag. The bun was a little soggy because it was obviously microwaved but as gluten free buns go, the taste and texture were pretty good. After putting the sandwich together I could tell the meat was also microwaved. As a whole, the sandwich didn't have much flavor and was really blah. Even with condiments. I won't ever eat this again although if I was really in a bind and there were really no other options, this would do as a last resort. The final sad fact is that I paid extra for a gluten free bun on a sandwich I...