Wild Side Smoke Shop — Local services in Columbia Township

I’ve been a loyal customer ever since they opened. Most of the staff is amazing and super helpful… however, the experience I had there today was unacceptable. I purchased a vape less than 48 hours ago and brought it back with my receipt.(like the policy said). It was defective and every other time I’d try to hit it, it would flash for at least 1 minute & wouldnt let me inhale at all. It kept doing it more frequently today even at 100% battery. I’ve only ever had to exchange a purchase one other time before today so I figured it would be an easy process… nope. One of the workers took the vape out of my hand and put HIS MOUTH on it and proceeded to inhale just one time & told me “it worked fine”.. denied my return and handed it back to me as if nothing happened. So now, not only was I stuck with a defective vape, but I’m expected to continue using it after a stranger put their lips on it??? How is that even okay? I don’t know where his mouth has been and covid is still running rampant, so I had no choice but to throw the almost brand new vape away (wasn’t going to risk catching anything) and had to buy another one. That’s $20 I wasted on the first one, and another $20 for a new one. I’m sorry this review is so long.. I was just shocked to have had such a negative experience at what I thought was a respectable vape store. The specific employee in question had shaggy dark hair and wore thick glasses. Sucks because the prices are good and all the other workers are amazing and they recognize me as a regular of the store. I’ll be looking for a new store to shop at as I’m not sure if I’ll give Wild Side Smoke shop any more...

I absolutely love this smoke shop and the people who work there. They are non judgmental and kind folks, the people you want to be around. I really go for their customer service. Only play in town I've found Kratom made. If you haven't tried it, you should 😊. Thank me later. Oh one last thing, the amazing woman who has black hair that helped me, I cannot thank you enough! I'm a repeat customer. One suggestion is to have more opportunities for us to tip the awesome people...

Price is good but DON'T BE FOOLED. Their refund policy is only 48 hours so If you buy a vape or rechargeable vape (ex. Elfbar) and it's faulty they'll only offer a "discount on a new one". Oh and they only charge using a USB-C with a SPECIFIC cable which they conveniently...