The Home Depot — Local services in Columbia

Your employee by the name of SUMMER was working the customer service desk when I came in over the weekend and I waited behind a gentleman who was making a return and I noticed her facial expressions, tone of voice and vocabulary was very abrasive towards him. When it was my turn she treated me the exact same. I’ve never seen expressions of disgust and experienced such short temperament. I was there to speak with management about missing parts on a very expensive, large tool chest that was delivered a few days prior. The manager I spoke with was Brent. I mentioned that I’ve never experienced such poor service and bad attitude from your store and I mentioned it was SUMMER that I was referring to. He literally said nothing in response to my comment and continued the conversation about the tool chest parts. Today is the following Monday after the experience and there were four very nice ladies working at the customer service desk. I asked if I was the only person who expressed distain about an experience with SUMMER. They commented that I wasn’t and it has been brought to the management team before. Two managers came up with my parts that were missing and gave them to me. The ladies at customer service said “we have a customer complaint” Brent (manager) said “who?” And they all said together “SUMMER” and his response was “I’ll talk to her.” I hope to discuss this with a district manager soon as I’m not the only person who has spoken out about a poor experience with SUMMER and it’s obviously falling on deaf ears. Please consider reaching out to me to let me know you’re interested in treating customers better than this and if not, I’ll be happy to speak with your CFO in April as we have a mutual event we will be will be attending again together. I can’t understand why attitude like SUMMER has is an acceptable way to treat your customers. I shop at this store quite regularly and would love to see friendly staff like I always have up until now. I’ll be emailing this exact script over to corporate today and hope to hear that SUMMER has a different position rather than a customer facing one as she cannot provide the level of service your customers have been accustomed to. Thank you...

I rented a 50 ft boom lift from this store. Within 25 mins of using it I noticed I could not get the machine to lift more that 20-30 ft. It was struggling like the battery was dying. I called the store and spoke with SUMMER who was a little abrasive about it on the phone but explained I had to plug it in to recharge the battery. So I left it plugged in all night long. Next morning with 20-30 mins the boom again would not lift up pass 20-30 ft. Seemed like the battery was already dying. I called the store again and spoke to a man who said I'm sorry we have gotten lots of complaints about this machine and it needs a new battery. He said we should not have rented this machine to you and that I can bring it back to get a full refund. So I brought it back and met good old SUMMER. She was rude from the second I walk into the rental space. She told me the battery was brand new and that what the other guy told me was not true. She had no compassion about the time, energy or money I just wasted. She was unprofessional and clearly had no customer service skills. The fact that there is a very similar complaint about SUMMER two months ago just wants me to say shame on you Home Depot. As for my refund they gave me 100 dollars off, because they said there tech said it was working. I can guarantee the next person to rent this machine is going to call in with the exact same compliant. I even had a buddy of mine who works for Home Depot Pro help me with this project and can verify everything I am saying is true. The manager did not want to talk to him. I have no idea what I could have said or done differently to try and prevent Home Depot from renting out this machine again. I am a licensed home builder and have used these machines in the past so it was not user error. I feel bad for the next guy. Maybe home depot will start listening to their customers. I will not ever come to this...

They take no responsibility. I bought appliances from them two weeks ago to have delivered to my house. The delivery was originally scheduled for the 7th, never came. Went back to the store, and they said it was because a product was on back order and they did not know. The delivery was rescheduled to the 12th without my knowledge. The 12th came, no appliance delivery. I went to the store and the lady in appliances (apparently the department manager but I don't know how because she was dismissive and said she couldn't do anything) said she could only call in the morning. I call the store the morning of the 13th, talk to an associate in appliances and he said he would call the delivery company and call me back (finally some action from someone other than me). Received a call from the store from the same incompetent manager saying that it was LG's fault due to their late delivery and the delivery company's fault for not informing me and that the delivery will be scheduled for the 19th. Are you kidding me? Take some responsibility, whether it is your fault or not and find a solution. Don't just kick the can down the road to someone else. That is what is wrong with people these days. The customer shouldn't be the one doing all the work and making all the calls for this. This is completely unacceptable behavior. I will no longer be buying any appliances from Home Depot because of this. It may not have been their fault directly but they took no responsibility to fix it until I pushed them to....