Best Buy — Local services in Columbus

Went in to purchase a new laptop. We had to order one from the warehouse because they didn't carry the one needed for work and school. No big deal, we can just have the laptop shipped to the store. Cool! Membership information was correct. The laptop we wanted was correct, and we wanted to pick it up in-store. The associate told us it would be available for pickup the next day between 9 and 11 a.m. at the Columbus. INDIANA store. The closest Best Buy to me is an hour away, so we're annoyed that we have to make another expensive trip back to the store. We arrived at the store at 1:30 p.m., 3 hours after we got an email stating the laptop was out for delivery. Walked in to find that the associate had shipped the laptop to Washington state. To a house with no one available to receive the package. Oh, there's no signature required for the $1,100 laptop either. Now we open the email we got from Best Buy to discover the headline was correct that my order was being delivered, but it wasn't being delivered to the store like we had planned. Now, it gets really good from here. I'm 3,000 miles away from my $1,100 laptop that Best Buy had delivered to the wrong location. Now begins the 3 hour conversation over two days that WE (The Customer) have to endure to correct the huge screw up that was completely and totally unacceptable. Best Buy store and Customer Service literally put their hands in the air and told us that there's nothing anyone can do now that it has been delivered. Customer Service told us to contact FedEx and file a claim with them for delivering to the wrong location. This was not FedEx's fault. They did a marvelous job, in my opinion. They got the order, picked up the product, and delivered it to the address that Best Buy told them to deliver it to in 24 hours. I finally got a hold of a relative up in Washington that could track down the laptop and get it to the Best Buy store in Silverdale. Thank God that the laptop hadn't been stolen or rained on before it could be rescued. The Silverdale store was apparently floored to learn that such an error had been made and that Customer Service was informing all of us that there was nothing that Best Buy could do about correcting the mistake that they had made. What if there wasn't someone to recover my $1,100 item? What if it had been stolen? What if it had been rained on? To Best Buy, none of that was their problem. However, I could pay to have the warranty and Geek Squad look at it IF I HAVE IT IN MY POSSESSION. Otherwise, I would have been out that money, which is extremely hard to scrounge together these days. Definitely avoiding Best Buy at all cost after this experience. What happened to...

So here I am...I ordered a video graphics card last Friday...said won't come in until next Tuesday, I called see if it was done and come find out - they telling me it won't be coming in until The NEXT following Tuesday. Um, so you guys making me wait on something.. for...10 days? What happen to anything being quick service, knowing I order something from Amazon, and takes 2-3 day to ship in. So what I do? I come in today, it's Wednesday...and I ask for a swap in different video cards, thinking it would be done today, right? Since just something that takes 10 mins to do - cuz it's a video card. Come to find out, he says won't be done until 2-3 days from now. Ugh, so something that takes 10 mins to do, isn't going to be done until 2-3days??!!! Um, yeah, that makes sense - NOT. He was like, well we have like 20 other computers to do. I was like, whatever kinda attitude at the moment...then I ASKED, since I'm not getting my computer back today that only takes 10 mind to do and I payed you for the new video card; can I please have my money back on the one I ordered that " supposedly " won't be here until next Tuesday? He's like, NO... can't give you your $68 back until it arrives next Tuesday. I'm like, but I have the damn receipt right here in my hand. And you guys told me if I come in last night , you guys would cancel it and get all this resolved. And, he's like, nope... sorry sir...I can't give you your money back until it arrives in next week!

Horrible business platform, they don't care about fast speedy business, nor do they care or not about having your business. Whatever you do, you have computer issues or need to order something, do it on your on end. Order stuff through Newegg or Amazon...and find someone to fix your computer, these guys suck and I don't recommend them.

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Geek Squad cell phone protection plan not worth the paper it is written on. Only covers minor drops and spills. My son dropped his phone and it was ran over by a car. Well, my 10$ a month and willingness to pay the 150$ deductible didnt matter. The head Geek Squad lady who was extremely rude from the moment she walked up does not have any business dealing with customers. I was very calm and not even really mad about this phone being broke. It was a cheap Phone! From the moment she walked up to me, not one time did she smile or act remotely friendly. It was immediate dismissal. I am sure she may be use to dealing with disgruntled individuals, however I was not one of them. Her demeanor and tone turned me off from the moment she walked up. She had to be called over from her little powow with the other 4 guys she was speaking with. Maybe that's why she was mad. But this was very unprofessional and it appeared she was the head Geekster. She had the big badge. Will not return to Columbus Indiana Best Buy just because of her. If she could have simply explained the deal rather than saying we don't cover that, read the Fine Print. Not one I'm sorry out of her mouth. I truly believe I bothered her by being there. I stood at the desk for 5 mins before another gentleman who was helping someone else asked if I had been helped. He then radioed for this lady and she was standing over by the front doors with the other 4 or 5 male employees. Funny thing is, she wouldn't answer. He then said the name of the guy standing next to her and tell her to come over here and help this gentleman. Customer service is not this woman's...