Five Guys — Restaurant in Columbus

I ate for my first time yesterday [8-11-2022] at Five Guys Burgers and Fries at 1004 W. Fifth Ave. [in the "Fifth by Northwest" neighborhood of Columbus].

My double cheeseburger had been absolutely delicious; however, the French Fries had been vastly more expensive than I would have expected and had been burned [though I ate them anyway].

The menu on the Five Guys Burgers and Fries website does not accurately describe the food choices that are available so I had been unable to prepare appropriately in advance of my visit [which is my usual practice since I do not see well].

What the menu names as a "Cheeseburger" is in fact a significantly-large "double cheeseburger"; what the menu names as a "Little Cheeseburger" is in fact a large "single cheeseburger." I had assumed that a "Little Cheeseburger" would be a smaller-diameter sandwich [perhaps slightly larger than a White Castle hamburger] but that is not the case.

When I first arrived at the ordering counter and had started to look at the menu above the ordering counter, a guy at the grill called out to me, speaking only slightly louder than the exceedingly loud music, asking if I wanted "one patty or two." The menu does not mention "numbers of patties" so I had been unable to respond.

My server arrived at the ordering counter moments later to take my order and had been very helpful by clearly explaining things that are not clearly explained on the menu. I decided to order what the menu names as a "Cheeseburger" [that is in fact a "double cheeseburger"].

The three available sizes of fries are not named on the website so I had been clueless when ordering fries at the counter until my server held up three "soft drink" containers [paper cups] to show me the three available sizes.

I had been astonished by the exceedingly-high price for my fries. The price of the middle of the three potential sizes of fries, a "Regular Fries," had been $5.89. I commented to my server about the exceedingly high price for those fries; he later gave me a free soft drink cup [not necessarily in direct response to my complaint], which had been quite nice.

I had been quite disappointed that my fries had been burned [especially since they had cost so much]. I probably should have complained but chose not to.

Interestingly, the fries that I had ordered several years ago [4-28-2019] at a different Five Guys Burgers and Fries [at 763 Bethel Rd.] had been "absolutely delicious" [to quote from my review of that visit] so I had been "looking forward to" yesterday's fries when in fact I should not have been "looking forward to" those fries and probably should not have...

This is an interesting chain that I haven't seen in the East until I moved more West. (CT to OH) Much better than most of the other fast food out there. And seems to have a VERY clean kitchen. I like the "open-air" approach here, where you can see them cook and touch everything (no "floor rescues"!) The double bacon cheese is about $7.50 (in 2012), and a 'regular' order of fries is $3, so a bit more pricey. Soft drinks are soft drinks, nothing too fancy here, but I did notice they have a multi-flavored tea dispenser. The burger was pretty tasty, but I have to admit, it doesn't compare at all to the Vortex in ATL. I like their dogs too, but I don't eat them - a dog ain't a dog without being slathered in 'kraut, something they are sorely missing from the topping options. Toppings could use a lot more creativity. However, for chain food, it is near the top. Why? Well, their fries. Firstly, the decor has 50 lb. bags of potatoes around, which are bought from producers growing just for 5 Guys. The potatoes are shoe strung, the starch is washed out (so no 'sticky fries'!), they are flash cooked, then deep fried in peanut oil. All in store, and no frozen crap. Perhaps one of the best fries I've had - can't wait until they start doing sweet taters....The fry portions are crazy too - these guys really know what a "baggler" is (loose fries in the bag). For a 'regular' you get about 1.5 cups of fries in a minibucket, and then they throw another cup or two in the bag. Enough fries for about 3 people. If you are a fry lover,...

While the staff is friendly, the food is disgusting. For the price I paid, I was expecting at least better than Wendy's. The fries were made fresh, but somehow were the soggiest, oiliest fries and looked like they were cooked in old oil. I couldn't eat them, and I hated what a waste of money and food it was. They were also thrown into the bag, and essentially spilled all over the inside of it. The bag was oozing grease before I even got home a five minute drive away. The burger-- the bun was so soggy everything almost slipped out of the burger on first bite. The patty was thin, about as thin as a Wendy's burger. Taking it apart, both sides of the bun are slathered heavily in ketchup. I'm distraught, as this was supposed to be a special treat for myself since I rarely spend this much...