SpringHill Suites by Marriott Columbus OSU — Hotel in Columbus

I had stayed at this hotel a number of times in the past with pleasant experiences.

I made a reservation last week. I called the day before to ask if I can put my employee's name on the room to check in. I was told that would be fine.

When my empoyee went to check in on Sunday October 5th he was denied checking in. I spoke with Luke the onsite assistant manager. He said I need to be there to check in. I asked why this is occuring. I have stayed at many Marriott hotels and I am a lifetime Platinum member. I have never had this issue before.

Luke told me he can only check in my employee if I filled out a pre authorized credit card form. I told Luke I am on my phone not near a computer. I asked him what would be a solution.

Luke said he can docusign me the form to sign on my phone. I said ok. He docusigned me the form not filled out. I can't read it since I didn't have my reading glasses. This was an example of him being lazy and not customer focused.

After being on the phone for a multiple minutes alternating between my employee and Luke, I decided to ask Luke if it would better better to cancel the 5 day reservation and look for another hotel. I wanted to hear his response.

Luke told me "Our hotel is located next to The Ohio State University and we will have no problem renting the room to someone else." I told Luke I was going to call the Marriott 1 800 HQ number after his sparky response. Next I received an immediate email canceling my room reservation by Luke. I couldn't beleive it.

I then proceeded to call 1 800 Marriott. They told me my reservation would be reinstated but I decided after Luke being so unprofessional and rude that I would spend my money at a Hilton hotel for the trip.

I have seldom ever met somone so unprofessional and business ignorant as Luke. Stay away from...

it's quite obvious that this relatively new Springhill is popular for OSU football games. Football fans can be a rowdy group and it shows on this property. Our first room had three issues: 1. The sofa bed's frame was cracked and was supported by the trundle tucked underneath. When we rolled the trundle out, the frame of the couch sagged making it difficult to sit on the sofa. 2. The TV remote did not work properly. The front desk suggested, rather than using the channel up/down button, that we use the guide to select a channel. Otherwise, they would need to reprogram the remote 3. The cooling unit did not work properly. After checking in, we left and returned later in the evening. The room was a sweltering 78 degrees. I contacted the front desk and the front desk manager (I believe) came up to assess the situation. He agreed that it would require maintenance and moved us to another room. This was inconvenient but something we needed to do. Thankfully, the cooling unit was working and the Sofa Bed was intact in our new room. However, when we rolled out the trundle, there was a significant amount of food and debris under the sofa. It was quite apparent that the area under the sofa had seldom, if ever, been cleaned. We did not report this issue because we really needed to get some sleep.

I am a Marriott Bonvoy gold member and have had mostly exceptional stays at Marriott properties. Most of my travel is for pleasure and with my family. We always try to book a Marriott when traveling. This was, without a doubt, our worst experience at a Marriott property. I don't remember his name and I believe he was the front desk manager but this individual did the best he could considering the circumstances. He moved us to a new room and offered me 5,000 bonus points for the...

When checking in, we requested an 8 :00am shuttle to OSU Medical Center for my wife and daugter. My daughter was a having a procedure and needed to be there at 8:30 AM. This enabled myself and my too smaller children to sleep later and go to the hospital later. The clerk at the front desk that took our shuttle request told my wife that if she wanted to come down a little after 8:00 quote(maybe 8:10) closer to the appointment time that would be fine due to the short distance to the hospital. He took our room number and wrote it down in a book. At 8:07 AM, my wife and daughter arrived at the front desk and inquired about the shuttle the desk clerk told her that it had already left and wouldn't be back for at least 30-40 minutes. My wife explained to the clerk what the other clerk had said about showing up at 8:10 and she was rude to my wife replying that the driver had to get other people to work and that it said 8:00 in the book and that was 2nd shift that told us that and she could not help us other than calling a cab that would probably take more than 20 minutes to get there. My wife came back to the room and woke me and explained the situation. I had to get up get myself and the smaller children dressed and head out into the 0 degree snow covered roads to get them to the hospital arriving a little late for the appointment. Everything about the room was fine except for the mattresses. They were very soft, I could feel the springs in them and they were very noisy. Not what I expect from a Marriott. There was also excessive train noise and highway noise in our room. I my sound like that I am a whiner, but I am not and very rarley complain about anything. I believe that this is a legitimate complaint and will probably not stay at your hotel...