Macy's — Local services in Columbus

Fine jewelry department customer service is POOR!! NEVER AGAIN!!!

I have always been a loyal Macy's customer, and have appreciated their variety, cleanliness of their store, and customer service (apparently, only in other departments).

Last year, we bought a sapphire/white diamond ring to replace my wedding band, and in the 10 months that I've owned it, it has been in repair for at least 3 (and counting) months of it. We purchased the 'worry no more' warranty, that I have worried about ALL THE (now 2) TIME(S) they've had the ring in repair!! They'll tell you that they will update you on the status, or let you know progress, (okay, maybe that's really demanding an pushing it) and HOPEFULLY they'll tell you that the ring is ready (they actually say that if you don't pick up the ring after a certain amount of time, they will take it into their own ownership)......... but I have yet to have a call from them - not even the first time when the ring was ready for pick up. I've had to visit the store and call once a week to get an update or status, but no one has been able to help me. I also emailed the macys website asking for help since the store has not performed up to a decent level of customer service; also with no reply (it's been over a week now).

I am very disappointed and have been warning friends, family, co-workers, about how poorly the situation has been handled. When I went in the second time asking if it would be possible to exchange the piece since the same diamond had fallen out, I was told that it has already passed it's 30 day exchange date (in which they've had it in their hands repairing it for at least 14 days of that), and that maybe me daily wearing the ring is what's causing the diamond to fall out. I work in an office environment and take off my rings when I wash dishes and perform any vigorous activities (golf, shooting hoops, etc.).

I hate to be that irate customer leaving poor reviews, but I have tried to contact anyone who could help me to rectify the situation, and have yet to even know what's going on (other than 'they have it') with my ring, or if there are any options.

Oh, the manager did say that I could purchase the worry no more warranty again and they can keep replacing the stone. How does that even make sense? (it's an EFFY, so technically it has a lifetime warranty) Let me pay you to go through all this suffering, pain, heartache, hassle, AGAIN. I really like this ring - the design, the colors... I'm not even asking for a...

I am a regular customer at Macy’s. So there is one incident happen with me at Macy polaris. my husband bought two suits at Macy’s store in (southlake mall) Maryville, IN. when we did the purchase that employee who was working over there, she didn’t mention anything regarding returns. She did her sale and she was done over there and we left the store. We bought two suits because my husband didn’t know which gonna fit him, because in mall both men’s fitting room were closed because of the construction thing. And we were in rush and We didn’t tried and we bought and left the store. One suit we kept which fit him and one didn’t fit him and I took that to Polaris mall to return under that 30 day return policy with all the tags and receipts. Macy’s employees Nikki & Mike , both employees stating as managers working at Macy’s in Polaris mall, First they both didn’t know how to do customer service , when I told them I have the tags and receipts with me for the returns . They literally told me on my face, We are not taking that back. There was another elder couple who was returning the things as well at the other counter. mike, helped that couple who didn’t have a tag on their cloths.They took their things back but not mine. I told them why that difference. The lady name Nikki she was like I am on a higher post and I know what I’m doing and I told her, ma’am why are you guys taking that couple returns back but not mine she said the value difference and I told them that doesn’t make any sense. value either is dollar or $200, That shouldn’t make no difference. Rules should be same for everyone. Never going to that macy back. Did corporate complaint as well. Horrible service, looks like employees think they owned the store. Very...

HORRIBLE CUSTOMER SERVICE. I will NEVER shop at Macy’s again. I recently bought a couch online (my fault) and hated it so I figured I would just return it. Little did I know it would turn into a 2 month endeavor. At first the customer service rep refused to accept the return, but after speaking with his supervisor, he ultimately agreed to process the return. So I scheduled a pickup, which I was told was mandatory and then the pickup NEVER CAME! So I was then forced to schedule ANOTHER pickup. I had already bought another couch at La-Z-Boy so I was stuck with 2 couches in a tiny apartment. After multiple phone calls with the customer service team, they agreed to waive the 15% restocking fee. So a couple weeks go by and I was never refunded the 15% restocking fee. So again, multiple phone calls and finally one of the customer service reps I spoke with told me the credit for the restocking fee was approved and it would take up to 14 days to hit my account. So 2 weeks go by and it’s still not there. So I call once again only this time they told me it was denied and said it was my fault because I had to reschedule the pickup ..... which I was forced to do because their people NEVER came to get the couch the first time!!!! Absolutely absurd. I have never experienced anything like this. Macy’s customer service is a total joke. I’m never shopping...