Nationwide Children's Hospital Dental Clinic — Local services in Columbus

UPDATE 08-25: My son is autistic and has adhd. Today we went back for a cleaning. I decided to try Nationwide Dental at 380 Butterfly gardens once more. The Doctor (Rachael Sells, DMD) examined my son and after poking around his mouth, he said he needed to spit. Instead of helping him spit she rudely said to him, "Just swallow it, I didn't put anything in your mouth." I scooted my chair beside him to hold his hand. (Even adults at the dentist get nervous and scared). The Dr rolled her eyes at me. After that the hygienist (Amy) started cleaning my son's teeth. I held his hand and told him that when he's in pain to squeeze my hand. (My son doesn't lie and I explained to him before we went back there might be some discomfort and it won't last long). He squeezed my hand multiple times each time I was toying the hygienists Amy that he was in pain she kept ignoring me for a while and kept continue working. I actually had to tell her to stop. She finally got out the sonic water pick and it helped. But when he tried to explain which to hurt it seemed like she didn't care until he asked if she could skip that one. I asked her for some patients who have pain during cleanings, they have a numbing gel and if he could use it. And without explanation she said no and kept working on my son who was in pain. Again there was times when he was in pain where his hips and torso left the chair. Obvious signs of pain and discomfort but no measures were taken for his wellbeing. About six months ago he had a cleaning at a different dentist's office and it was nowhere near as painful or scary. The previous dentist office no longer takes our insurance so I had to schedule something with Nationwide. I am contacting the ADA tomorrow to file a complaint. If you ever child with disabilities or has dental problems this is NOT the place to take them. They have proven to me twice now that they have no compassion and only worry about getting the appointment over with so they can see the next paitent. I am completely done with Nationwide in all departments. You showed lack of empathy and compassion (again twice and different providers) towards my son and I will never forgive you for that. 08-24: One year ago we got a referral for my son to be sedated to get his feelings done. It took almost six months for the initial appointment to be established. It took another six months for the appointment and we told them we wanted him to be sedated. Yesterday We went to his appointment and I found out that he was not going to be sedated. My son has autism, and was born with red hair with means he is harder to numb and feels more pain. Yesterday doctor Amber convinced me to use laughing gas and novacaine. Neither one was fully effective and my poor son screamed in pain each time she shoved the (3) crowns over his teeth (and while she used the drill). His lower lip is severely bruised. It's was so bad that my ex-husband, the assistant and myself had to hold my son down during this hour long painful procedure. But Dr Amber swears he wasn't in pain... Dr Amber called me the next day (today) to see how he was and I said next time I think full sedation would be best so he doesn't get scared of going to the dentist. I also told her about how unhappy and upset I was about my son being in pain. Her response was, OH he wasn't in pain it was just pressure... Then tell me why he was screaming and saying ow, and why you had to use novicaine a second time and even after that he was still screaming in pain, kicking his legs, trying to grab her arms so she would stop... TO ME THAT SOUNDS LIKE PAIN. She ignored my response and said we'll if he ate healthier at home he wouldn't have this problem. I told her he does eat healthy (I'm a nurse) and he brushes and flosses multiple times a day. When I was telling her this she kept interrupting me. I am going to be making a formal complaint about Dr Amber. My advice is to avoid her...

Great Experience! My six year old was told he needed two root canals on his cuspid and first molar three months ago. These are primary teeth. The dentist we were previously with wanted $2100 per operation. I'm at that point where I earn too much to qualify for any aid and although I have great health insurance, dental isn't offered through my job. I didn't have the extra cash so I put the procedure off. Well, this weekend my son bit into a Dorito and was in tears. I called around Saturday night and couldn't find an emergency dentist due to his age. He had another issue Sunday and I looked online and found Children's Dental Clinic. They accept walk-ins if the child is in pain. We got there right at 9 am and was seen almost immediately. The nurse and dentist truly love working with children. My son was calm throughout the procedure and they had him giggling nearly the whole time. My son had two teeth extracted and not once was in pain. Again, to work with children in pain you must truly love what you do. Preston and Angelica are two of the most amazing people working with kids. They are absolutely a huge asset to Nationwide Childrens. As far as cost, I will be waiting for the bill. However, with laughing gas and all it will be nowhere near the $4200 my old dentist was after to preform root canals on a six year olds primary teeth. The new facility is great with a parking garage attached. My wife was very intimidated by the office being downtown but is more than willing to make the drive herself going forward. The new building is simply two turns off I-70 and clearly marked. Children's used to be in a rough neighborhood but is now in it's own kind of neighborhood. Nationwide Children's is definitely one of the greatest assets we have in central Ohio.

UPDATE 1/2/17 Got the bill...

I brought my children here in the evening a few months back. When you first walk In you are greeted my a woman with a serious attitude problem . Forgot her name. Continue walking to the right to another desk , with another woman with not such a great attitude. But that wasn’t the concern , everyone has bad days … it was the cleaner / maintenance man. He was emptying garbage cans , after he was finished replacing the bag in the garbage can nearest where we were seated , my daughter walks over to put a tissue in the trash. He gave her the dirtiest look… walked back to the trash can … yanked the trash bag out , and replaced it. I honestly didn’t think much of it .. it was a little confusing because he had just changed it? Anyway, My other daughter had a gum wrapper , she threw in the trash can about 10 mins later (he was chit chatting with the receptionist during that time, we thought he was done replacing the bags) he sees her throw the gum wrapper in , gives HER a dirty look and walks BACK to the trash can & YANKS the bag out (way harder this time) while looking at us . Mind you , my daughters are 3 and 8 at this time . I got the point by then … don’t put anything in the trash cans. so I told the girls just to give me their tissues/wrappers and I would hold them until we left. I just didn’t understand why he was so angry about that. He’s working around kids all day & it was really weird. This was about 8 months ago , but it’s something that’s bothered me ever since & had to say something about it . Keep an eye out for all the grumps in the dental office, and keep your kids close and tell them don’t touch the...