Sole Classics - Short North — Local services in Columbus

My son bought a pair of shoes online on July 4th, 2025.

My son tried on his Saucony shoes 10-1/2 & in 5 minutes they were painfully rubbing his left heal. He's been a 10-1/2 solid for about 5 years. Never had an issue with any brand. I said wear inside to not get them dirty, give it a day or two. He wore them more same day and the next and still causing pain..so I said return them you just got them. He said he can't return for refund, only a return for exchange /store credit. I was like huh that's not the norm, usually it's 72 hours from receipt for an online purchase, he says they have all sales finals and the document in FedEx box says 14 day exchange policy starts from date of purchase. I was like nah, that's not right. Sure enough, the document in shipping box says it, I called store in Columbus to inquire, got a nice guy who said oh sorry about that, I don't know why it says that don't worry, we have you listed as start date of July 7th, 2025 not July 4th. I said shouldn't;t it be where he got from Fedex which would be July 11th? he said a manager would know but one not available. I called on Sunday 2 days later, got Adama who happens to be store manager, he said sorry about that 14 day timeframe starts when you receive it which in our system shows as July 11th date FedEx delivered it. I thanked her for help and time. I was told return process start could be done online, I went online next day and website said time has expired his purchases not eligible for return. ‍. I called Monday July 21st got last. mgr Brian, he was nice and empathetic and said to write an email which he would forward to owner to make a decision about full product refund. I said website doesn't state transparently all sales final. They have it well hidden to click on very small font at bottom of page. Nothing open about this company with all sales final policy or its; 14 exchange policy. It serves interest of business and hurts customers thinking time has elapsed to return/exchange shoes. Luckily I'm consumer savvy but imagine if I went by their correspondence and one employee saying July 7th..?? I asked for full refund and started process with Brian said he talks with owner daily and its' been 3-1/2 weeks and they haven't granted full refund. Wait Brtian said after 2-1/2 weeks waiting I could ship back the shoes and if they find a defect a refund would be given..lol I write back I don't trust Soel Classics and asked what is the criteria to deem them defective..no intel or response further insight to that criteria. I emailed Brian sorry not going to blindly send them to Sole Classics cause once they have shoes they can say and do what they want now I'm stuck. Ive asked several times and warned I would go this route and AG complaint route, I don't want too, look at my reviews, they almost all 5 star reviews. ok gonna run out of space t write..bottom line their return refund policy not openly listed all sales final this is by design so ur stuck with shoes. 14 day policy deceptively listed on shipping docs as starting date of purchase but verbally you may be told various other dates only if you're wise enough to inquire. Imagine if you go by their document with shoes delivered?? all of this favors the business and hurts consumers. I had to write so you don't buy from them because you too may easily be stuck with shoes and trying to resolve with them yeah not gonna happen probably, it hasn't for me. I contacted AG Ohio office to appraise them of above intel. If they had just said hey well allow refund for shoes I woudn'ty have written but I do not agree with any business acting in deceptive business practice for all prospective customers. I noticed many other online customer issues with Sole Classics upon starting this process. If only my son researched before hand, he has learned valuable lesson don't but from Sole Classics and this has bene a very hurtful negative experience for him as a young consumer. It should could have been a very positive one even though shoes didn't fit as all...

TERRIBLE CUSTOMER SERVICE!! THE WORST!!!! I ordered the last pair of a Kobe 8 Venice Beach toddler size 11C for my autistic daughter she’s 5 1/2 years old on JANUARY 2. After a full week of no shipping update I began to suspect that the item was not available, as that seems to be standard practice with these crappy companies not keeping accurate inventory for their online storefronts. I emailed the cust service and Friday Jan 10 got a reply from Brian “I’ll check the warehouse and get back to you.” I called the physical store Friday evening to try and at least confirm the item was available and basically got the run around from the guy on the phone. Today rolls around, haven’t heard anything from Brian so I emailed him a second time which by now is going above and beyond what a customer should have to do merely to confirm an order is logged etc. Early this afternoon got an email from Brian, “sorry the item isn’t available, sorry for any convenience the orders been cancelled.” Where is the accountability for selling me an item you really don’t even have available ?!?! No discount code no alternate item nothing but an empty apology. This company clearly doesn’t care about its online customers I’ll never order from this BS place again I’m so frustrated and disappointed and my daughter with special needs is actually devastated she likened the color pattern to the autism puzzle THANKS FOR BREAKING A...

I took my son walking at short North and we passed soul classic store and my son asked if he could get his Nike Air Jordan 1 retro high OG ochre shoes cleaned. So I said yes, the service was good. Give them my son went to talk to a worker about the shoe cleaning, and my son asked the worker. he asked the worker what would happen if his shoes got damaged and if he needed to get anything to make sure that they would be OK when they got back one of the workers told him that if the shoe got damaged that we could take the shoe to the store and we would give them the shoe and they would keep it and we would get a refund for how much the shoe cost full price on the market 20 days later the shoes come in the mail and my son tells me there is one huge stain on the back of the right shoe and smaller stains on the front of the left shoe. He called the shoe store today and the worker told him that he had to buy something extra after they had already told him that it was included, and that if anything happened to the shoe that we would bring the shoe back that they would keep the shoe and they would give us the full market price value at the moment my son was disappointed because he had got these shoes as a gift and he wanted to make them look fresh. The store could still not make this situation right for...