lululemon — Local services in Concord Township

Went into the store around 7:15pm for a simple return, at the end of the day the return was processed appropriately by way of lululemon’s policy and etc. However, the employee who handled the return on the register was vile.

From the moment they approached the register, they ignored my friendly greeting, they stared down my girlfriend as she curiously browsed a rack or two, and had a facial expression that appeared half confused by our presence and half skeptical of our motives. Which was very obvious. I had a defect in my item, had already ordered a replacement online and simply wanted to return my item in a store to save the hassle of postage and the logistics of returning ONE BRAND NEW article of clothing. However, they questioned the origin and condition of the item despite the receipt I had in my possession and the confirmation on my phone. So what should have been a very straight forward, likely quick transaction, they only exchanged the item despite my request (within the allotted time frame given the return policy) and I left the store feeling judged, profiled and awkward. And for no good reason. Had the return gone differently, both of us more than likely would have left with new merchandise in addition to satisfaction. But, because of the atmosphere and human interaction provided, we left and will not be returning to...

I love lulu's clothing and usually have a great time at the store with lots of pleasant help But this time, I was disappointed and think I have come across this manager before and she always makes people feel beneath her I have tried the cotton tights on in store before purchasing online and thinking they would fit perfectly, wore them. I have spent thousands of dollars at Lulu and they do their best to satisfy their customers, but this manager acted extremely distrustful, as if I were trying to get away with something. I had already bought the tights and was not truly looking for a refund or even different pants, I was simply asking an employee how to prevent getting oversized tights when 8 is my size in all other tights but this one I had bought, she offered to switch them out. Now I feel like a deviant, when this should be a courtesy, since I and many others spent an egregious amount of money there and don't typically have issues like this. Just know the other employees...

Awful experience. I went in to exchange a pair of shorts that was given to me as a gift. I wanted to do an even exchange. The shorts that were given to me as a gift I already have. I didn’t want the individual who purchased the gift for me to know that I was exchanging them because it was a kind gesture to get them for me in the first place. I was told I can’t do an even exchange without proof of purchase. Lululemon is still making and selling the shorts I wanted to exchange. They were not going to lose any money. All I wanted was to get a different pair of shorts without having to ask the person who got them for me to do it. Very disappointed with the customer service. I expected more out of a high...