Xfinity Store by Comcast Branded Partner — Local services in Coon Rapids

On 8/12/21 I went to the Xfinity store located in Riverdale Shopping Center. I needed assistance with putting in a new SIM card. Although this seemed a simple process, what transpired was actually an ordeal. Since I was leaving Sprint for Xfinity, I needed my account and PIN number from Sprint. I thought this too would be a simple process-I was wrong. It took over an hour to retrieve this information. Sprint did not want to release this information.

This is where a Retail Sales Consultant, Darnell S. stepped in. After he recognized I was having trouble with Sprint’s customer service, he took charge of the the call and spent literally the next 45 minutes going “back and forth” as to why they weren’t releasing MY information to me. Not once or twice, but Three times, I and Darnell gave Sprint my name, address, old address, etc. etc.-information that our CIA wouldn’t ask more than once. Finally through Darnell’s persistence-Sprint release the information. Darnell was courteous, and patient while working with me. His knowledge base enabled him to changed tactics with the representative and in the end he retrieved my information for me. Darnell managed all this while remaining professional, polite and friendly in his demeanor with me, Sprint and his colleagues. A word about his colleagues: they initially worked with me-offering ideas as to how I could obtain my information from Sprint. They were professional and friendly, but lack Darnell’s knowledge base. But to their credit, one colleague suggested Darnell get involve. Thank goodness he did. For this reason, I feel Darnell S. should be considered for a training position and/or management position. Darnell S. represents...

Worste company i have ever dealt with. Signed up for fiber. Picked up the modem and went to install/activate it. Found out my cable was bad. I was unable to connect to the network on the current cable i had run to my house. Scheduled a tech visit. He confirmed my cable was bad and I needed a new one. I got texts from xfinity assistant saying I was getting the cable run and I was waiting for locates ect.. 2 weeks go by and no cable and no communication. I schedule another tech visit because I couldn't get a hold of anyone or any answers. He confirms the cable is bad. We decide on a route and a plan on how to install it. He verified it would be within 2 weeks I would have the cable run. 2 weeks go by and no communication no cable nothing. So I cancel my service because at that point it had been over a month and I still didnt have the services I paid for. I didnt activate it or use it. Now I cant get a refund from them. Even though I never had a cable run or use their service. Still no explanation as to why they couldn't get me a cable or anything. I've spent approximately 4 hours between online chats and phone calls with there team and never even got any answers or got them to complete the cable install or give me a refund for the services I never activated or used. Absolutely the worst experience I have ever had...

At the beginning of the COVID outbreak, I came home to Minnesota from school early and had to purchase a new Internet provider so I could do my online homework. Xfinity had a free emergency package trial for college students that I signed on for.

When I tried to cancel the bills (because I can't afford actually paying for it when the trial ends), the website stated that my account wasn't yet ready to access my online bills and that I would have to come back soon. I checked with the online customer service and they said just come back to it. I kept coming back over the rest of the summer every couple weeks, but nothing. I tried customer service a few more times, and it was the same thing. If I tried to explain that I need a resolution, they would just send me back and forth between other customer support agents.

Whatever. I go back to college. Months later I come back to Minnesota, I am informed that I am expected to pay for every bill from the past five months. Customer service keeps sending me to the bill pay page after I keep telling them that it doesn't work and then sending me back and forth between their customer support agents despite none of them...