Verizon — Local services in Cornelius

I went into the Cornelius branch to setup a plan for home WiFi. The customer service rep offered a 30 day free promotion, and left that day with one of there wireless boxes.

1. I later found out that I had to return the box within 30 days of acquiring.
2. I received an email that my bill was pass do on Nov 9th, though I received the box on October 18th.
3. I was told by rep at Cornelius that they are unable to return my box, and that I would need to call 611.
4. I Called C/S 1800 number, and was told that there are Direct Stores Indirect Sores, and Cooperate Stores. Indirect stores "Are 3rd party venders". Which made absolute no since. But a third party store could return the box if they chose to do so.
5. I paid my bill on,the 15th of November, and told them to end my service. Though I had 2 days left. They shut my WiFi service off the same day.
6. i Called back and spoke with Franz a c/s manager, and Pat a store support manager. As they kicked the can down the road. Neither the Hillsboro store (Cooperate), Nor the Cornelius store (Indirect store) would answer the phone for these two managers.
7. They suggested I stop in at the Cornelius store I purchased the box, to see if they would return it (0.6 miles) or I could go to Hillsboro (14 miles). But they couldn't assure me either could help. Since they were unable to reach them.
8. if I get the box back before the 17th of November. There is a chance I can get my $80 dollars back. The promotion offered on October 18th.
9. the other option is to wait on a prepaid UPs stamp, that I could be sent to send the box back."Free of charge". Conclusion- this promotion isn't a 30 day trial period at all. The conversation that I have had with 2 store employees, Autumn/Roberto/ Mai/ Franz- cs manager, Mary, and Pat store support manager is quite confusing and under handed. Buyer be aware! I simply want to return a product to the very store I...

Prior to visiting this store, please FIRST consider other locations. The woman working at the counter this morning lacked professionalism and simple Verizon procedural knowledge. In addition, she was disrespectful, condescending, and very rude. Without my authorization, she even cancelled my pick-up order for a new phone that was scheduled for today. Even though she took the liberty to CANCEL my existing order, she falsified an invoice to read that I had picked-up the phone which DID NOT occur. After leaving the Cornelius Victra store this morning, I have spent the remainder of this day (several hours via phone & email to Verizon locations outside of Cornelius) to figure out how to correct her error. In addition to her lack of knowledge, her manager is also not aware of Verizon procedures. To make matters worse, the Cornelius Victra store is insisting they have to send the new phone (that I was scheduled to purchase) BACK TO TEXAS BEFORE THEY WILL CORRECT THEIR FALSIFIED INVOICE WHICH STATES I TOOK POSSESSION OF THE NEW PHONE WHEN I HAD NOT!!! In sum, the CORNELIUS VICTRA store is not taking any responsibility for their lack of knowledge and has worked diligently on casting blame on others - rather than acknowledging their mistakes (of which there are many in addition to what I have shared in this review). Lastly, I strongly encourage you to spend your time wisely and visit other Verizon or Victra locations that can actually be...

Went in a month ago to get new phones and switch back to Verizon now that they have unlimited data. The store manager April was super nice and set us all up. Even gave us a free tablet and told my husband and I it would only be 10 dollars a month. We get the bill and it's not 10 but 20 and a 40 activation fee she never told us about. Okay no big deal, mistakes happen. Call customer service and they tell us we have to go to the store we bought the device at to get it fixed. I'm still okay at this point, so far everything has been reasonable. I get to the store and the assistance manager Gail greets me very nice and ask if I need help. I say yes and I have some billing issues I need help with. I tell her what happened and that her manager was the one I worked with. She then tells me there is nothing she can do and even if April was there she couldn't help me either. Excuse me??? I then tell her that selling something without disclosing the fees and mispricing is illegal and to get April to fix this if she is going to refuse to assist me. She tells me to call corporate if I need help. To say the least I did call corporate filed a corporate compliant and they were nice, waved the fees that April never told me about and canceled the tablet I was mispriced. I also sent a formal compliant in the mail, and followed up with the BBB. Hope Gail treats other customers better than...