Certified Pool and Spa Specialists, Inc. — Local services in Corpus Christi

To the owner of Certified Pool and Spa: I hadn't noticed you replied, but appreciate that you care enough about your customer service to respond. I had what I thought was an emergency, and know that I left a message with contact info on voicemail I was forwarded to by the polite woman who answered my original call. I don't know why that phone call wasn't returned, but out of necessity I figured out how to repair the issue myself. Over the course of time, and with much help from YouTube, I have learned much about how to fix hot tub issues on my Master Spa myself (including that issue). But I appreciate your response.

Original post: After noticing a leak at a union on my hot tub, which was not purchased a Certified Pool & Spa, I called to request service to repair. I was told that you do service hot tubs and was forwarded to ‘Barbara’, I believe, to schedule service. I left a message describing the issue and my hot tub (originally purchased at Pool & Spa Sale event).

Now if you don’t service spas unless they’re purchased at your business, you could just let me know. But to not even return my call or tell me anything is the sort of bad customer experience that’s too common in Corpus Christi, unfortunately.

And unfortunately, when it comes time for me to purchase another hot tub (which I will), I will almost certainly not purchase it from...

DO NOT USE!!! The first day we waited from 8-12. They called at 12 to say they werent coming. On the day we rescheduled for, they repairman showed up with no parts! He was coming to fix a hot tub and no tubes. He told us he was a pool repair man and knew little about hot tubs. He tried to leave and when he didn t have the tube and told us he would need to come back another day. Since we live in Calallen and they were charging us $67.50 for a trip charge and my husband had already missed 2 days of work, we said no and he agreed to go to home depot. My husband had to work with him the whole time since he didn t know what he was doing. He kept trying to leave and tell us he had to order things. He even had to use my tools since all he brought was a little tool bag. We don t blame the repair man. He wasn t supposed to be on our job. Apparently the guy who was supposed to come was sent somewhere else. In the end the company made us pay $90 an hour but grudgingly agreed not to charge use for the guys 2 trips to Home Depot for basic parts. Total cost $422 for my husband to fix a leak. I feel...

Certified pool and spa definitely deserves a five star rating. This is a local and family owned business which is run in a professional and friendly way. Wayne and Debbie helped our experience in purchasing a hot tub an exceptionally positive one.

My husband and I always wanted a hot tub and so in 2013 we decided to go to the Spa & Pool expo at the American Bank Center. After realizing the company was not a local one but from out of state, we decided to shop locally knowing that this would help make yearly maintenance much more accessible. We decided on the Sundance Cameo 880 series. We chose Celestite for the shell color and Mahogany for the cabinet. This is a beautiful Spa and we have absolutely loved it. Not only for relaxation and enjoyment this Spa is therapeutically helpful with our everyday aches and pains.

We have been completely pleased with the entire process at Certified Pool and Spa. From the purchase of this hot tub to the installation and maintenance, they have been excellent and I would recommend this company to anyone interested in buying a pool or spa.

Very grateful and...