The Samsung website directs you to their store for work such as screen protector replacements for the z flip series, but when I went in store after making an appointment (and leaving details in my appointment about what I was needing done) I was told to go to Samsung instead (which I did, and was referred to this place). I ended up going to Best Buy's Geek Squad, and although they (Best Buy) don't take Samsung Care + they were still willing to help me more than this place was. They ordered the screen protector for me and are going to install it when it comes in, which is something I believe Asurion should have been able to do as well. Maybe when they start offering work on ALL Samsung devices I will get a chance to experience their repairs and their service. But right now, despite being Samsung authorized, they don't actually work on all Samsung phones and were of no help to me. Two stars because it's not entirely their fault Samsung directs us here for help when they can't. But I believe they should have been able to help me as Best Buy did and at least ordered the...
Read moreThere was a lot of miscommunication between my cellular service provider and the actual insurance company, which is weird because my phone information should match the claim information that my phone company started for me, but had me finish myself via email. Overall tho, the men working here were very nice amd knowledgable, and had my phone working the next day. If they don't know something about your device, they will lead you in the right direction. Three stars because the claim ID I had for my phone didn't match the one they had, the color of my phone, according to the claim is bora bora PURPLE NOT BURGUNDY, I disliked having to leave my passcode to my phone w them as well, because I just needed my screen fixed, nothing else that I know of, the time it took to fix (which my phone stayed overnight,) and the apps that reappeared on my phone that I deleted for a reason because I do not play games on my phone. I will update w a picture of my samsung galaxy ultra momentarily.
Never updated my picture to my phone lol but these people working here are pretty rad and get...
Read moreThe best of primo customer service given by; Accolades to Adrian – his Tech. experience, personality and efficiency ; quickly replaced my rare iPhone 8+ screen in less than 1 hour to save me. Many thanks to my newest BFF’s , who I will refer to many for all tech device remedies at fair prices - a service sorely needed in Corpus Christi ! GLewis
Ditto on above , with Jacob pulling off the needed cracked IPhone screen repair, … In a most timely manner - as usual 👏 Kudos guys - as my laptop rehab proceeded. From a solid 4 yr Tech customer for Life. G.Lewis —————— Update : Just to clarify , iPhone repair followed a total reset / save data files on a Win10 laptop, I needed to solve my failed old Dell...
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