H-E-B — Local services in Corpus Christi

This used to be one of my favorite stores to shop for groceries because of the very friendly staff. I might’ve even added a nice review of this store back then. today management has changed and not for the better! unfortunately, anything positive I’ve said about this store, I take back. Everything!

Tonight. I took an Uber to get some grocery shopping done for the week as company is coming in tomorrow only to waste another Uber fare back home empty handed because I was denied shopping assistance. I understand the store might have been short staffed, but someone who is legally blind, should never, ever be denied shopping assistance rudely by a manager. that’s exactly what happened to me around 6:45 this evening when I approached the customer service counter for assistance. The manager’s name is Mariah and she even proudly boasted that her boss, Sandra, told her that no customer was allowed to get any assistance, no exceptions!

Yes, I have friends and family to help, but no, I do not strictly rely on help. I may need a little bit of assistance for some things, but I am just as independent as all of my sighted peers and I ought to be able to go into a store and do my shopping like everyone else when I please.

I have a friend who is also blind, and has run into the very same trouble at this store. She has filed multiple complaints with the corporate office in Austin and has been told that no one with a disability should ever be denied assistance, regardless of the staffing situation or how busy the store is. Now HEB HQ is going to receive another complaint of the staff at this store’s unwillingness to accommodate another customer. if you have a disability that requires you to get a little bit of extra assistance at the store, or know anyone who does, beware of this...

Moore Plaza HEB has always been a little quick-stop place that is too small to have a decent inventory, but i was SO IMPRESSED by how much they've improved their produce department!

One of the stock people told me that they have a new assistant manager in that area. Well, kudos to that individual, and especially with the diplomacy required to make changes without the established supervisor feeling threatened: Quite an accomplishment!

I am trained in growing and storing many types of vegetables, and it warms my heart to see things fresh and healthy. It's better for their bottom line, too, as spoilage leads to literally throwing money away.

Finally, when produce looks good, people are more likely to purchase it. We need to eat healthier as a nation. We all have our favorites as individuals, and providing appealing "treats" leads to progress towards that goal.

Only drawback i saw was severely overpriced prepared foods. There were some skewer vegetables for shish kabob that were half price at almost $5. Nobody is going to pay $10 for that, and very few I think would even pay $5.

I understand we have to pay people who prepare these things more for their time. I doubt, however, their entire time was spent preparing that particular package of vegetables. We have to distribute the cost over all of the things they prepare in that time, and instead of distributing their entire wage, the difference in their wage versus whether they were bagging, or a janitor, or some other task in the store.

So, we should be taking the cost of skilled labor and distribute that over all of the packages they prepare, and that is the markup. That is what people are willing to pay. The rest is the cost of having an employee. That is...

I felt very hard harassed and persecuted when I was checking out I had a security officer the manager of the store and some heavy dude that were there watching me as they take me to another register to check out they made me feel like I was shoplifting in their store which I was not I was in the shampoo aisle trying to figure out what I needed for my hair and I had the manager of the store, along with another associate that's down there and try to help me find what I was looking for and very unfriendly unprofessional and then as I said followed me to the checkout aisle and I had all five of them watching me as if I was an alien or a piece of scum I will never return to this door I will never ever tell my friends to go to the store and I will give bad reviews in which I will be calling corporate and I feel very harassed and humiliated beyond, so I might be getting a lawyer on top of that so I hope that you know they don't treat all theirvcustomers like that because it's wrong and against our rights as Americans we are to be treated with respect and dignity and for these people to treat us like where Steve's or anyting why we going to spend our hard-earned money in their stores in to pay their paychecks it's just wrong and it is it's violating violating our our our civil rights are human rights so I feel there's something needs to be done about it and I am under mental health care and I am suffering from anxiety panic disorder and agoraphobia from this incident so I will be getting a lawyer to help me with this because they will see what some did was wrong and I cannot do that to innocent...