COMMAND.COMputers — Local services in Covington

My husband and I would leave zero stars if we could. Where should we start?

My husband purchased a computer and all peripherals about a year and a half ago for $8,000 total - this is a top-of-the-line gaming PC with the works. After upgrading to Windows 10, we started having problems with the computer restarting on its own. We figured it was the power supply, so we purchased a new power supply and took it into Command to see if the staff there could install it.

It took staff at Command over two weeks just to test the computer to determine that the issue wasn't the power supply.

It took another three weeks to determine that the problem was actually a program in the computer that was incompatible with Windows 10, that was causing the computer to reboot.

In the meantime, staff at Command diagnosed a "problem" with the memory, a replacement for which we also purchased, even though we had a warranty on the memory currently in the machine. We were told that staff at Command would send the old memory in for a warranty refund and credit us when we paid and picked up the machine. This did not happen, and so we are technically still owed money by Command. We paid over $400.00 to Command for the repair/service and we also purchased the new memory and the power supply, so we are out over $800.00 for repairs and equipment at this point.

We were so happy just to get the machine back, we didn't care that the temperature/fan control/processor readout was not working. YES - it appears that they broke items that were working just fine BEFORE we took the computer in. They then wanted to charge us to fix that. No thank you, we were just glad to get the computer back after FIVE WEEKS.

During that five weeks, my husband went in several times to check on the progress of the repairs, since it seemed impossible to reach anyone at Command by phone. Every time my husband went in, the shop (including our computer) was covered in sawdust, and parts and computers were all over the place. It was a mess.

Additionally, we've read reviews similar to this one for Command on Google, Facebook, and Yelp. Several other reviews mention the difficulty in obtaining their computers, laptops, or parts. I wonder what happens to these items if they are never returned to the owner (our old memory, for example). I'm sure anyone reading this can put two and two together. We will be filing a complaint with the BBB, detailing the above information.

Check out the other reviews on Google, Yelp, and Facebook, and above all...steer clear of...

Where do i start, I come in one day after school to check the place out and see if theres anything I can use (was looking for a cable adapter) and I walk in, so here I am looking around for maybe 10-15 minutes. And there is the owner, he said "what can I help you look for today" or "looking for anything in particular" (something along those lines) and I tell him "I'm looking for a VGA to HDMI" he says "That doesn't exist." I said "Well, what do you mean it doesn't exist I just saw it on amazon yesterday, i was going to buy it but I figured I might check here first just in case" and again he said "Yeah well, that doesn't exist" then goes on a long rant about how HDMI is digital frequency and VGA is analog or something, pretty sure he was making stuff up to persuade me to buy something else or whatever. Then we stop talking and I start looking around again, I was also in search of a new monitor (they have a whole bunch of overpriced ones that are probably from 2009-2010) And keep in mind this place is a mess (so is the owner) So as I am trying to navigate myself (I was at the time 6'3 at 300lbs so moving around in this small, overcrowded with parts store was a struggle) but there was crates / dollies of computer components IN THE MIDDLE OF THE AISLE! And when he saw me trying to struggle my way through this mess with my 20+ lbs backpack on he asked me "Can I get something for you?" And I respond with "No", because come on man. The store should NOT be this crowded if you.... i dont know, actually WANT customers??? The shop is pathetic. The first and last time I will be...

The owner is an a**hole.

Waited 4 weeks without a call back. I finally called and he told me to pick up my laptop if I didn't like his business(said he was busy).

Called back after 7 weeks(he was in a better mood), but once I asked for a quote for either replacement or to fix my laptop this guy once again said to pick up the laptop.

How can this guy be in business?

UPDATE I went into the store to pickup the laptop, I was greeted by a long haired gentlemen(owner?)

heres how it went-

owner "what's the name on the account"

myself "Brian Olson"

owner "oh, so your the as* whole posted the bad review about me"

myself "yes you never called me back and when I called you were very rude"

At this point the owner then shoved the laptop into my arms(in 6 pieces and missing two screws!!!!!!!!!!!) and he said......

owner "get the f* out of my store and if you come back im going to beat you over the head with a stick".

I left and an now pursueing contacting the better...