Covington Clinic South - Primary Care - Valley Medical Center — Local services in Covington

UPDATE 10/23/21: Our pediatrician called us the next day explaining that she was not in that day, that there was a mistake that was made and we should have been contacted but weren't. The manager of the facility also spoke to us and apologized, explaining that our negative experience should not have happened. They then asked us to bring in our baby to urgent care to be looked at. Because of this interaction, I've updated my review to 4-stars. Although a mistake was made, the team at the Covington clinic tried to make it right.

ORIGINAL 1-STAR REVIEW ON 10/21/21: Overall we had initially been very satisfied with the Valley Medicine experience and wanted to keep our family within the Valley Medical system. This led us to locate and find a pediatrician in the Covington clinic when my son was born in May. The first few appointments went well, the facility is clean, and our Doctor was very nice. However our 5 month old boy (an infant) came down with a cold last week. He's our second baby so we are not first-time parents who cry for help and worry over every little thing. But, colds can be very dangerous for infants and we are approaching a full week of symptoms that haven't gotten any better so we reached out for help. We didn't need a visit, just guidance on what steps we need to take. My husband was told by the staff member on the phone (sometime before 3pm)that either a doctor or a nurse would give us a call back before the end-of business day. That did NOT happen. They literally just ditched us and went home for the night. It's now 7pm and I am wondering if I need to try to find a new pediatrician's office just to make sure my screaming and sick baby is going to be okay and if there is anything I can do to help him feel better to get...

Receptionist was extremely unhelpful in booking. She wouldn't even ask what i needed when first answering the phone... just went straight into her ramble to find my chart-but i didn't have one because I am a new patient and have never been there. She would have known if she just talked to me on the phone instead of rushing me to another extension.... Entirely wasting the both of our times because this location isn't taking new patients. ONE doctor is.. Unless your pregnant. Then they will give you doctors galore and help you. Unfortunately since i am not pregnant they weren't able to help me and didn't want to point me in the right direction for someone that could help me. Here's the kicker- my insurance ASSIGNED me to this practice because all over online and THEIR website it says taking new patients... Well they are not so please don't waste your time. It is a huge...

The care provided is good and I haven't had too bad of an experience here until recently. I went into the clinic for an unrelated issue but while I was receiving the care they told me they provide free flu shots for returning patients which I have been for many years. I thought why not, it's preventative and it's free. A couple of weeks go by and I receive my bill for the services rendered and attached to my bill is a $45.00 charge for "Therapeutic Injections" I spoke with 2 people at the billing department and 1 at the Covington clinic to confirm this. As a business practice this is downright deceitful. Your physicians said it would be a free flu shot... what they don't tell you is that the contents in the shot are free but the administration of the...