Fred Meyer Jewelers — Local services in Covington

Covington Fred Meyer Jewelers cost me hundreds of dollars & they don't care! Two years ago, I had my diamond ring inspected & cleaned at a local jeweler. Within a month, a prong had fallen out so I took it to Fred Meyer for repair. Within two weeks, the heirloom diamond had fallen out & was lost forever. Because I had never had an appraisal on it, there was nothing I could do except complain. Two months ago, I took my watch in, that I had purchased in Berlin, to have the battery replaced. This is a water resistant watch that I've worn over a hundred times in oceans & pools. Within a few days after swimming, rust started forming on the watch face & soon engulfed it. I took in to Fred Meyer & the manager sent the watch in to the repair shop but I got a call that it would cost ME $150!!!! They didn't take responsibility for their poor service, they didn't fix the watch & I warn anyone from ever taking their jewelry into the Covington Fred Meyer, you'll be digging in your pocket to fix what they were...

I brought my bands in for a cleaning & inspection due to where we bought my bands was still not performing cleanings (only inspections) due to Covid. They almost gave my wedding band away to a total stranger & then two associates acted like it was no big deal! They first LOST my ring, as I stood there for over 30 minutes, they looked in all of the customers' bags and finally found it in under another customer's name. The lady handed it to me and didn't even apologize after. If that customer had come into the store before I did, they could have walked away with my...

Just stoped in hoping to find a spring bar for my watch. The gentleman who helped me was named Tab. He is the perfect example of what customer service should be. My experience working with him, though simple and straight forward definitely left a great impression and I will always look to this location for my future jewelry purchases and fixes as long as Tab is still working there. He was patient and polite. If he was my employee I would give him a raise and use him as an example for all...