Vision Equipment & Auction Company — Local services in Covington

OWNER: I spent $1714 at your place that day. If you're reading this, refund my $89 and I'll update this review to reflect the refund was given.

Invoice #: 1084 Invoice Date: 10/27/2015 Buyer Paddle: 532 Lot #97 SilverKing Glass Door Freezer. ............I bought a bunch of items at an auction a few years ago. One of the items was a small under counter freezer that had a cracked glass door. It was $89 but the crack was not disclosed in the auction. When I picked up my items I talked to the ladies in the office about the crack and how I couldn't resell the freezer with a cracked glass door.

Instead of giving me an immediate refund (I had paid in cash at the time I was picking up!) they said they would give me an $89 credit on my next auction items. I should have just said no, give me back my $89+ fees and tax. Well, 2 years goes by and I don't buy anything from them so I email and ask for the $89+ refund. They didn't even respond. Very shady company that I wouldn't recommend.

EDIT TO REPLY TO OWNERS COMMENTS: You said I was offered a refund but instead I choose to accept a credit toward future sales. I was NEVER offered a refund only a credit toward future purchases. Why in the world would I turn down a refund and accept a credit instead? You are a liar!

The glass in the door of the freezer was cracked and this was NOT mentioned in the listing. In an auction where online bidding is allowed, it is the auction houses responsibility to describe the items accurately. Especially, if you're going to hide behind the "AS/IS" clause.

To not mention an obvious and large crack in the glass door of the freezer is disingenuous at best and outright fraud at worst.

When I arrived to pick up my items I paid in full in cash and then was told to go find my items myself in your messy unorganized warehouse. It took a while but when I finally found the freezer, I noticed the crack in the glass. I told the ladies in the office. They looked at it and then looked at the listing and agreed I shouldn't have to take it. Instead of demanding my cash back, I agreed to her offer of credit on my next auction purchase. Why she didn't just give me back the cash that I had just given her is beyond me?! GREED obviously.

I never bought anything from your auction house again. It's too far away to come preview the items and you don't accurately list the items and disclose major flaws so I could never bid comfortably again.

In all fairness, I didn't wait 5 years to ask for my refund. I emailed your business 2 years AFTER the auction and ask for my money but you ignored me. I only left this review 3 years after that when I realized you weren't ever going to respond. Yes, after almost 5 years you still owe me $89 + fees and taxes. It's not a ton of money and won't break me. I just hope the roughly $100 your stole from me was worth it when you see how many 1000's of people have already read (and will read in the future) my 100% honest review .

You can hide behind all your clauses in your contract but the truth is now out there about how you treat your customers who spend almost $2000 and pay in cash. You chose to screw someone for $89+ fees & taxes so you get this review. It goes well with all your other negative reviews... which it appears you have many of.

And yes, I have left a lot of negative reviews but ONLY to companies who deserve them. Read them all. They're all 100% truthful and accurate. I also leave a lot of GREAT reviews for companies that go above and beyond. You sir, were one of the bad companies I have dealt with and thank god for yelp and google reviews so consumers like me have a voice and can alert others to the bad businesses like yours. For a miniscule $89 you could have avoided my bad review. Instead you chose to bad mouth me,...

Don't even think of working with this company. They are the single most disorganized, unappreciative and least helpful auction company I've ever dealt with. A vast majority of the products I purchased I didn't bring back with me as they took literally no steps to uninstall them from the floor, walls, etc. This was not listed in the description of the auction that you had to come ready to uninstall, disassemble and otherwise rip out to take. That would have been ok, but wasn't prepared. Much of other people's auction merchandise had been brought to the front and segregated by lot and was ready for pickup - most every lot I bought was hidden in back coolers, around corners in hallways and all over the place and had to be uncovered by my guys just to find it. I'm pretty sure that the auction company actually bought much of the equipment (which I'm pretty sure goes against the ethics of auctioneering if it doesn't actually violate the statues and I believe that because their people were cooking dinner for and feeding the vast majority of those who were dismantling all the refrigeration on site. In any case - these people don't care, don't want to care and take their buyers for granted. THEN THEY HAVE THE AUDACITY TO CHARGE A 20% BUYERS PREMIMUM! What an absolute ridiculous bit of nonsense their auctions are. Stay away - read the other reviews like I didn't...I wouldn't have made...

This company is pure trash I ordered this oven from them which they said "I have a MERRYCHEF EIKON E2 STAINLESS RAPID COOK MICROWAVE CONVECTION OVEN HIGH SPEED for sale. The item was tested and in perfect working order. More information and specifications are below. If you need Lift-Gate assistance or residential delivery a small fee will apply.

They must not understand what perfect working order means because when I was able to turn it on (a few months after I ordered it because the space was under construction and not complete and you need a 220 v outlet not in most homes) It read and error immediately. I had an appliance repair company come out and they said the motor was trash and it need a new one. Repairs cost over a thousand dollars. Do not buy from these guys they are scammers. I called them and they did nothing because I didn't call them immediately after I received it. I explained I did not have a 220 v outlet in my home they did not care. I repeat they are scammers and their...