Kohl's — Local services in Crestwood

Racist And just simply Profiling At Its Worst. Not Sure If It Was Because The Color Of My Skin Are Because Of My Work Clothes I Had On But I Can See An Lawsuit Coming Against This Kohls And There Employees In The Near Future.. Mark My Words....So I Came In This Kohls After Doing An Lawn Job Near By I asked an employee for direction to the baby department she directed me over there, then comes over shortly after asking am I finding sizes alright.I told her yes im fine an other customer told her he's actually helping us with size and fitting as we were talking about how a few items would fit a bby boy with thicker thighs .They Same Lady Employee nd there lost prevention guy followed me through the entire store made small talk with me about bby clothes As I Browsed nd attempted to shop Around For My Self I Spent Over N hour In The Store Shopping trying on items nd checking out the different departments because really it's my first time shopping in kohls because we don't have Kohl's where I live ...All Of Sudden as Im looking in the shoe department checking out shoes the lost prevention Guy and three police come over nd are staring directly at me entire time I'm trying out shoes ,So I Continue to browse around nd take my time Just Waiting and wishing For Them To Actually Approach Me And Say Something So I Could Simply Pull Out Stack Off Money And Show Them I Can More Then Afford My Basket Of Item's But They Never Say Anything just stare nd follow me around and made my shopping experience uncomfortable as possible ...So As I Proceed To The Check Out Lane They Followed Me Over That Way So I Simply Walked To The Front Register Pulled Out A Pocket Full Of Hundreds And Fifty's Nothing Less And Stated To Cashier Her You Go I Was Gonna Purchase These Items But You Can Just Put Em Back Because Your Fellow Co Workers Has Made My Shopping Experience Uncomfortable by Profiling me nd stalking me through entire store they even call police to help em profile me so I'll simply take my hard earn money nd spend it else we're.....the cashier basically confirmed that they were Profiling me and apologize for it she said I'm biracial so I understand....If you black and wanna spend a nice amount of money on a nice amount of items I don't recommend coming to this Kohl's they will treat you like your gonna steal no matter what ....like if I was gonna steal why would I spend an hour in your store trying pants on in dressing room and all of that ? Doesn't make sense to take that long ... I would come get in get what I want nd get out if the goal...

I made a purchase with a variety of clothing items for my son and my husband as we had a few events going on. I purchased a pair of Chaps dress pants for my son. When we got home, the pants were not in the bag. All of our other items were in the two bags. My purchase was over $400, so you can imagine there were quite a few items. I returned to the store yesterday with my receipt to either get my money back or obtain the pants. I spoke with the girl at the customer service desk first and she was very pleasant and helpful. She referred me to her store manager, who was not. He was rude and condescending. He watched a video of my transaction, and explained that all of the items went in to the bag. I asked if he saw that particular item inserted in to the bag, and he would not say that...only that he saw a stack of clothing items bagged. I asked him to check his inventory, and he stated his inventory is not accurate and touted he does $60,000 a day and inventory will be off. He walked away from me without finishing the conversation and I called him out on that, because I thought it was very rude. He stated "I don't know what to tell you. Everything was in the bag." I have one 12 year old child who was with me. I had two bags. I know that the pants were not in the bag. I had nothing else in my trunk. I only shopped at Kohl's that evening and had no other bags. If there was any question in my mind, I would not have returned to the store. I needed to make an additional purchase when I went in to discuss this issue, but I refused to do it at this Kohl's. I spend a lot of money with Kohl's and have contacted their main customer service line. They are very pleasant and willing to help, and a dispute has been filed. I will NEVER return to this Kohl's and will tell everyone I know about this experience. No one should pay for something they did not receive!!! This issue deserved some attention and I hope it does not happen to...

This place fired me for "theft". I was an employee buying product for my mother, using a coupon mailed to our house to my mother. At the time there was a STUPID check out system in place if you wanted to get your worker discount. Basically, we were told that if you weren't buying using a Kohl's card, you had to ring everything up with coupons, and then ring everything up a second time to apply the discount (I never understood why).

The girl checking me out LOST my mother's coupon I used to check out the first time (put it in the folder we used to collect coupons). When it came time to ring up the second time, she couldn't find it, so I reached over and grabbed what I thought was her coupon to give it to the cashier to ring me up.

The next time I was on shift, loss prevention treated this like a criminal investigation. I was pulled from my register with ZERO explanation of what was happening and put in a room with loss prevention who kept telling me "We know what you did", basically demanding I confess to the theft. I was crying and had no idea what I had done wrong. When they explained what they said they saw on the video, I was able to explain what happened.

They acknowledged that it was a unique situation and SENT ME BACK TO MY REGISTER to figure out what to do. So I stood at my register, puffy-eyed and recovering from sobbing my heart out, and STILL managed to sign someone up for a Kohl's card while I was there. They they pulled me from my register a second time to tell me they were firing me.

They knew they were wrong but kept saying "Our hands are tied". This happened years ago but I want everyone to know how Kohls treats their employees (even the ones who work hard). Oh, and the dollar amount this was over? $10. They demanded I pay them back the $10 I...