Verizon — Local services in Creve Coeur

This is by far the worst Verizon store I've ever been to in the entire STL area. I've been moving around a lot and have gone to a ton of stores due to convenience, but this one store alone makes me not want to even be a Verizon customer -- that's how furious I am.

I got scammed out of a Google Pixel Stand. At first, the person helping me -- Ann -- was super friendly and was able to work with us when my fiance and I went in to upgrade to Pixel 3's. At first I didn't want to buy anything else, but the woman claimed they were offering a bundle for people upgrading to the 3 and was able to change some of the items in said bundle for us at a ridiculously low price. Once we OK'd the deal, things seemed to have gone downhill. Ann dropped my brand-new phone from one of their tables all the way to the ground and put it back in the box like it was no big deal, and I had to ask to inspect my phone to make sure there wasn't any damage to it. She was hurrying through the process -- we felt super rushed, almost like a "Get this sale over with and move on to the next" vibe coming from her -- and ran my card for the wrong amount (double) than what it should have been in the store, but thankfully I corrected her before the sale went through and she yanked my card out of the chip reader. It was because she was distracted and not completely paying attention, as I said previously it was a completely rushed environment once we agreed to it.

But this next part is what has me the most frustrated. We were offered two google homes, two screen protectors, and two Pixel Stands for $180 while waiving our upgrade fees. Essentially, we would receive one pixel stand for free and get out of paying $60 on our upgrade fees. I was pretty contempt with this, despite not wanting to go into the store originally to buy these items. Unfortunately, they only had one pixel stand in store and she said she would order a second to our doorstep with 2 day shipping. Cool, whatever. No big deal.

Except a week went by and we never received the stand. I looked up my account and receipts/order history and saw one pixel stand was completely omitted from the receipt. I wasn't available to come in to the store but called the generic verizon customer support number for help who ultimately directed me to the store. I called the store twice over three days being told both times they would leave my message for Ann to review and call me back, and nobody ever did.

During Thanksgiving I was back in town and went into the store. I wasn't able to speak to her, and I was told that 1] They never offered a bundle for Pixel 3 upgrades to date in the store, 2] my upgrade fees shouldn't have been waived in the first place, and 3] There's no indication that we were receiving any special bundle or deal on the accessories we bought and we were just buying the accessories as if they were brand new off the shelf. Just as quick as I was told from the other salesman that we were misunderstanding the situation he attempted to sell me another charger "Since we were wanting to get one".

That left a bad taste in my mouth, and to this date I have not contacted this store since. The items are still factory sealed (Charger+homes) and we didn't want them so we wanted to return them. I was explained in store that the phones are a 14 day return window, but the other devices did not apply to this as it was just for phones (Not counting the restocking fee). When we went to return these accessories we were told they don't accept any returns after 15 days regardless of the product and regardless if it was ever opened.

I've had great experiences at other Verizon stores but I honestly felt Creve Coeur was a nightmare. Some of the most rude people I've ever had to deal with in general and currently we honestly felt like this woman was manipulating the system to make...

I have been with Verizon for some time now. Off and on for about 12 years. Today, I went shopping for new phones as well as watches to add to my plan. I went to all 3 major providers to get price quotes. I have been itching to leave verizon for a while now, mostly due to the fact that I don't want to be stuck with the same phone for 2 years(contract on their promotions). I went to Verizon last, just so I would have information regarding what the other providers have to offer in comparison. The other 2 providers has staff that had no issue answering all of my questions...even if they already answered them and I was seeking clarification. They both sent me off with wishes of coming back to get service. Lastly, I went to this Verizon store. I was welcomed into the location by a young female. I told her what I was looking for. I asked about sepcials, she did not offer ANY details on what they had for promotions...she asked a few clarifying questions then went "to print off the quote", which took far longer than it should have. She comes back, telling me about this discount, that discount, upfront costs, etc. I asked about something regarding my bill, she didn't have an answer. I quickly said it didn't matter as I can research that once I get home. She stated that the galaxy watches were $100 off. Cool deal. Then as I am reading the paperwork, I see under the watches it states $150 off. She stated she could look into that, again, I quickly responded with "nah, that's alright, I can see it right here". She then proceeds to cop a whole attitude. I'm not sure if she felt stupid because I pointed out a blatant error in her explanation, or what happened. She went on some defensive rant about how she "could look it up, do I want her to or not"!! Something clicked at that moment. I looked at her...and even with her mask on I could tell that she was being incredibly rude and was agitated. I gave her my opinion that she was being hostile and I didn't appreciate it. Then when she said something to the affect of "I don't know what you want". I'll tell you this much.... Right then and there I decided, with the help of Ayejah!!! That I no longer wanted to be at verizon. They hide little fees and don't tell you the truth when buying(I never knew that the B1G1 meant being stuck with the old phones for 2 years). On top of that, I go to all the major providers and she is THE ONLY EMPLOYEE OUT OF ALL 3 STORES, TO GIVE ME UNNECESSARY ATTITUDE. Thanks Ayejah!! You made my decision just a little easier. GOOD RIDDENS...

I usually try to go to this location for any questions on my phones. Usually helpful people, but this visit was the worst one I have ever had! The girl was very short tempered, very rude. She ordered a new phone before I could even get my story told as to why my phone wasn't working. She stopped me in the middle of my conversation said she order a new one. I told her I wouldn't be home on the day she said it was to be delivered. I told her to cancel it. She said she couldn't, I hade to call customer service. I called them and they said she had to cancel it. I put the speaker on and we all shared the conversation. It was a manager I asked for. She rudely talk to the manager. She was really hateful! She told the manager she was not going to cancel it, that the manager should do it. The manager said she would try to cancel it with the distribution center. But wasn't able to do it before it shipped out. I told the girl at the Verizon office I was not going to be in town, when she told me it would be delivered in 2 days. I told her I would be out of town for a week. She said after 2 attempts, they would return it if I wasn't home, and they would NEVER leave it at the door. So I got a delivery notice that said it was delivered. I come home and no package on the porch. All over this hateful person ordering something I told her not to order. When she thought out conversation was over, she went to the back room and didn't come out. I approached her 3 times telling her she needed to take care of this before I left the store. She just told me to refuse , and walked away from me. I spent and hour on the phone at the store, and another 2 hours trying to get customer service to help me. They had also told me that UPS was not allowed to leave the new phone. They left it and when I came home it wasn't there. I have NEVER been treated so rude and hateful! I have been with them 16 years. That is what loyalty gets you!! I have 3 phones and a tablet on my account. I work for a Fortune 100 company, that has trusted Verizon to give discounts for all these years, and this is what I get! So SAD!!! Never sign up with Verizon. No one there cares if you have a working phone or so else for...