What a a wonderful surprise! I have some very expensive jewelry that was damaged by another Rolex approved jeweler. I needed to repair the items or put them away because I was afraid of losing something. I took Watch Technicians my Rolex women’s president watch and my Chanel J12 watch. My Rolex is 30 years old. The clasp had worn down and would no longer clasp firmly and kept coming open. I had had it tightened by many jewelers over the years but it had worn so thin that was no longer possible. My J12 needed a battery replaced, but the previous jeweler had put one of the screws in at an angle and 2 other jewelers had told me they couldn’t open it, we’re afraid of damaging it further, and returned it to me unrepaired. Watch Technicians replaced the gold clasp on my Rolex and the repair is seamless. It’s like a new watch; I am so happy! They removed the wedged screw from the Chanel, could not replace it because the channel had been damaged, but put a new seal in it, verified it was still waterproof, changed the battery and returned it almost as good as new. The missing screw is something I know, but it doesn’t effect the beauty or functionality of the watch. Because these repairs were done so well I decided to trust them with my engagement ring. It is a 3 carat center-stone, emerald cut diamond with 2 carats of baguette diamonds in channels running down each side. One of the prongs on the center stone had worn down (30 years of everyday wear) and the channels down the side had worn so thin I was afraid I’d lose some of the smaller stones. They completely overhauled the ring, put new prongs on the center stone, rebuilt the side channels and returned it in 2 weeks. Being worried and suspicious (my nature) I took the ring to another jeweler as soon as I got it back to verify all of the stones were authentic; they were. My ring is like new and I no longer worry about losing stones. This store does SUCH A NICE JOB!! I would trust them with anything. Give them a try. You won’t be...
Read moreI bought a Seiko Solar Watch online that wasn't working and brought it in for repair and the technician recommended a battery replacement to restore the function. The repair would have been 69 dollars if they had the battery in stock, but luckily they didn't. Because nothing was wrong with the watch, I only needed to hold two buttons down for 4 seconds to get watch working again. I found this trick on YouTube for free.
*Response * I show up around noon your guy tells me he needs a 24hrs to inspect the watch, I declined. Then he said "give me an hour",I accept. He calls an hour later and says I most likely I need a rechargeable battery to fix the issue and he does not have any in stock and will take 5 days to finish. I declined that offer because I wanted the watch fixed that day, I figured I could find a battery somewhere. When I picked up the watch it was still not running. My concern is that if your technician really looked at the watch, why was it not running when I picked it up? After researching youtube I found out that I can restart the movement by holding the ( seiko solar chronograph) two buttons for four seconds and it worked like a charm. This company has lost my trust!! I understand that you need to sell and repair stuff to keep the lights on but geez man it's really hard to feel like your guys didn't try to take advantage of me and waste a lot of my time. In retrospect, the watch simply wasn't functioning because it was stored in a box for over a year and it just needed a...
Read moreMy experience at this store was wonderful. I initially found them researching local watch stores that were authorized Seiko dealers. Went to their website and noticed they had the watches I was looking for in stock and on sale and cheaper than anyone I had found so far, including Amazon, so I decided they were worth visiting. Before leaving I noticed a roulette wheel that had a chance for a free watch. Took a chance and WON A FREE WT WOOD WATCH!!! Upon arriving to the store I was treated by Ron a knowledgable and friendly representative. We were looking at a catalog and discussing different options when Shadi, the owner, overheard our conversation. He walked over and let me know he actually had every watch in the catalog in stock and retrieved the watch I was after. He then told me he had a lot of Japanese market Seiko's as well. He invited me in the back and let me look at all his stock. I picked out exactly what I wanted and even got my old watch polished up while I was checking out. I mentioned the roulette wheel and Shadi got excited. He showed me the selection of watches I could pick from and told me I was his first winner!! Overall my experience was amazing. I will definatly be back! I would also recommend checking out the website before heading in. You never know, you could win...
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