T-Mobile — Local services in Creve Coeur

Sprint is a company you should never trust, under any circumstances. They will promise you things but never once deliver. Their security is a joke. My military daughter just died recently and I took legal control of all her accounts. They required that I go into a store to prove my identity and the situation, to be able to do so. Sprint helped me change the password and pin, to keep anyone else from being able to access the account. We also reported the phones as stolen, as the person with her when she died, refused to return the phones, her wallet, her computer, and anything else. The only thing we were waiting on to take ownership of the account, was the death certificate - which wasn't in yet. Should have been secure. Then Sprint let the person who stole the phones, her laptop, wallet, identification and everything...transfer ownership to himself, despite the security measures...without him being on the account...without him providing any proof (which he wouldn't have). When I turned Sprint in to the Attorney General, they admitted the mistake...admitted they were wrong...and said they would transfer ownership to me right away. Then, they tried to extort money out of me, requiring that I set up and pay for a whole new account with Sprint, before they would transfer ownership of the other. SPRINT IS COMPLETELY UNETHICAL. I DROPPED THEIR SERVICE MYSELF, 3 YEARS AGO, BECAUSE THEY WOULD NOT HONOR ANY OF THEIR PROMISES, EVEN THEN. THEY OBVIOUSLY DO NOT CARE OR RESPECT A FALLEN MEMBER OF THE MILITARY, OR THE SURVIVING FAMILY. *( Go to Verizon. They honor all their promises, do not have dropped calls, do not extort money out of families of deceased military...and most importantly, Verizon's customer service is real and...

My great experiences has occurred at the T-Mobile Device Support Support Store on Olive Boulevard Creve Coeur, Mo.The great experiences have come from a technician named THOMAS he's a real expert. I don't know his last name, but he is one of the nicest, caring persons I've ever met a technician so smart at repairing my S22 Android phone and my Galaxy 4 watch. He really stives to satisfy his customers. I even attempt to call to make sure he's there. I know his day of is Thursday. I called today Friday 11-11 and the phone was in. I went and he got watch working well (battery draining) and maps on my phone wasn't giving verbal directions through my car blue tooth. Both working well, and I'm a satisfied customer. I wouldn't have had it not been for Thomas an expert technician and customer. I'm sticking with him. I went there yesterday and 2 women waited on me. They didn't even attempt to look at my watch. They told it was dependent on how many functions being used on my watch. OMG and my maps were 10 times worse after the visit. There exhibited very very poor inteligence either of as so called technicians and their customer service was a zero. I left very disatisfied. These are my experiences making my problems worse if anyone else so called helps me zero stars unless Thomas works with me. He deserves recognition and a pay raise. If you had your scale from zero to ten he would score a 10 every time both his job as a Device technician and customer service. When I go there and Thomas is busy, I will wait for him. I won't allow anyone else to work with me. The only good experiences I've had there is when Thomas helps me. No one else...

I am writing to share my recent experience at your store, which has left me deeply disappointed. As a loyal T-Mobile customer for over 14 years, I visited your store to purchase a portable hotspot for an upcoming business trip. However, the level of service I received was disheartening and below the standards I have come to expect from T-Mobile.

Upon my arrival, there were only two other customers in the store, alongside three associates. Despite this manageable number of customers, I was completely overlooked by the staff. After some time, one of the associates did approach me, and I explained that I was looking for a portable hotspot. She informed me that she would check the inventory. However, what followed was quite disconcerting—without any further communication, she shifted her attention to assisting another customer who was already being helped, leaving me standing unattended for over 15 minutes.

I understand that teamwork and supporting colleagues are sometimes necessary, but the lack of acknowledgment and communication was disheartening. To be left standing without an update or assistance reflects poorly on the store’s commitment to customer service. It left me questioning whether this is how T-Mobile values and treats its long-standing customers.

Experiences like this are discouraging and make me consider seeking service from other providers. I hope this feedback will be taken seriously and that measures will be implemented to ensure future customers receive the attentive and respectful service...