Ariana Home Furnishings & Design — Local services in Cumming

Our initial experience was very pleasant. We ordered a sofa and loveseat in May of 2021. We knew because of Covid there would be a delay in their delivery and we were fine with that. We took delivery last week and the couch and loveseat overall are beautiful as far as quality and workmanship. However, the fabric looked “off” based on what we had picked, even though the code number was correct. The following day we went to the store to view the fabric sample we had chosen and compare it to one of the new cushions we brought along. When we first walked in and explained why we were there, the woman that approached us seemed reluctant to assist us and said we should wait for Ariana to be free. In the meantime, Ariana finished up with her customer and proceeded to immediately leave the area, even though she had to have heard the other woman’s comments to us. We went back and located our sample and there is a small color difference in the sample swatch and our furniture. So we stood there for at least 15 minutes just waiting for somebody, anybody, to assist us and were totally ignored. I guess once they have your money (and the pieces were not inexpensive), they don’t need to worry about customer service. Because of this treatment, sad to say but we will not be returning to Ariana’s even though we still need more seating to complete our...

The family joke is, I went into Ariana’s looking for a chair, and I walked out with a chair, ottoman, a new sofa AND a re-upholstered chair! Jill our designer was fun and funny - making the process enjoyable. Jill really listened to our needs, and seeing our home and our existing pieces, she was able to provide valuable guidance and insight. Never any pressure, I did not feel like my purchase was “too small” or insignificant, and in fact it was Jill who recommended that I re-upholster my existing beloved chair. When we went to finalize our fabric choices is when we also found a sofa that my husband loved - Jill pointed it out, my husband sat on it (and stay there for most of the time at the showroom) and well, it sold itself.

When scheduling delivery, MaryAnn was extremely professional and helpful. All calls were answered and promptly returned. The pieces were delivered on the dates they said. The delivery team was extremely professional and neat - very important to my husband!

If we have future furniture and design needs, I will be returning to Jill and the team...

If I could give Ariana Home Furnishings and Design 10 stars, I would! Ariana and her team are not only incredibly knowledgeable but also genuinely attentive to your needs. They take the time to truly listen and work with your vision and budget—no pushy upselling, just thoughtful, customized design solutions. Ariana has helped my daughter create a beautiful spaces in her home, and she was thrilled with the results. Personally, I’ve had Ariana design multiple rooms in my new home, and she achieved a seamless, harmonious flow throughout. I’m also impressed by how she remembers me and my family, adding that personal touch to each interaction. As a Realtor, it's important to me that I trust the people I recommend, and with Ariana, I can do so confidently. I know my clients will receive exceptional care and be delighted with their designs. Highly recommend! You have to make sure you say Hi to Lucy-you will...