White House Black Market — Local services in Cumming

I am a faithful, frequent shopper of WHBM BUT I will never shop at this WHBM market EVER again! I had the worst experience with the store associates concerning an order I paid for at another store. They cancelled my order without informing me and I had a gala to attend this weekend. Courtney explained my order was not processed on my card but she was very misinformed as it was. It was not an online order and said that I must come in the store to repurchase it. I completely understand mistakes happen but Courtney was so rude and condescending when I called to see if my order was available for pickup by Uber. I live 1 hour and 15 minutes away and was sending an Uber courier. She put me on hold for a long time so I was forced to hang up and call back. They told me my order pickup was between me and my Uber driver. They did not care that I had to leave my place of employment in the middle of the day to travel over an hour to this store. I had to pay again for the same items and was told to wait 5-7 days for a refund of the original canceled order. My only compensation was a 10% discount. I should have never paid twice for an order!!! Ridiculous...

I absolutely love this WHBM store. I am definitely a frequent shopper with WHBM. Most of my clothes in my closet are from this store. I have only had wonderful experiences with all of the staff. Courtney goes out of her way to make sure I am in a comfortable and relaxed atmosphere. She knows my clothing taste and has clothes ready for me to try on at my appointment. I do buy online also but when I do, I try to buy from this store’s online storefront from the emails they send out. I have also tried other store and in other states, the other store just can’t come close to the excellent service this...

The manger I believe, has a terrible attitude at this location. She seems to hate herself and her job. Another employee was trying to do a return for me and asked the manager for help. She walked up and didn’t even say Hi. She said “ we probably won’t be able to return it since the tag isn’t attached “ … she continues doing whatever she was doing on the computer for 2 mins and then says “ go to the other store I’m not returning this “ like excuse me….. say that from the get go and don’t waste my time and also, learn to talk to people ma’m. Disgusting. I will not be back to...