El Dorado Furniture - Cutler Bay Boulevard — Local services in Cutler Bay

I recently had the pleasure of visiting El Dorado, a furniture store, and I must say that I was thoroughly impressed with the quality of service provided by Cristina Galvez and the team. El Dorado offers an extensive range of furniture options to suit every taste and budget, featuring pieces sourced from Brazil, Italy, and various other places. What I particularly appreciate about El Dorado is their commitment to catering to the individual preferences and needs of each customer. They offer a wide variety of furniture selections that align with the availability and personal style of every person. Whether you're looking for modern, contemporary, or traditional pieces, you're bound to find something that perfectly matches your vision. In addition to their remarkable furniture selection, El Dorado goes above and beyond by providing complimentary interior design services. This added bonus truly sets them apart from other furniture stores. The expertise and guidance offered by their talented team in helping you envision and decorate every space in your home is truly invaluable. The design process was seamless, and they helped me create a beautiful and harmonious atmosphere throughout my entire house. Cristina Galvez and the staff are not only knowledgeable about their products but also incredibly friendly and attentive. They take the time to listen to your needs and preferences, ensuring that you find the perfect furniture pieces and design solutions. Their dedication to customer satisfaction is evident in every interaction, making the overall shopping experience at El Dorado a delight. I highly recommend El Dorado to anyone in search of quality furniture and exceptional interior design services. Whether you're looking to furnish a new home or simply update your current space, you can trust Cristina Galvez to provide excellent assistance and guide you through the process effortlessly. Visit El Dorado and transform your living spaces into stunning showcases of style...

My husband and I Visited the new ElDorado Store in Cutler Bay yesterday. I'm a frequent furniture shopper, been to all the stores in Miami and have bought a lot of things in the past years from ElDorado. From the moment I walked into the store a young lady named Yanicel Diaz greeted us with an amazing smile and sincere desire to help us. I was really only interested in looking at carpets, she was very professional and gave me my space to shop. As I expressed what I was looking for she asked if I had any pictures of the room, of course I did and showed them to her. Immediately she took me to the perfect picks. She noticed that I was having a hard time desiding, and she asked if I was interested in speaking to the store decoratetor. I was shocked, I had never been offered that service before at El Dorado, so I agreed. Then we met Mr. Hector Chirole, not only did he find me the perfect carpet but we ended up purchasing a new dinning room set and some living room pieces. Hector spent over two hours with us and was able to Not sell me furniture but help me create decorate my new home the way I have always wanted to. Our experience with Yanicel and Hector was amazing they even came to our house the next day to be sure that what we purchased not only was going to fit but to make sure what we purchased was going to be perfect in our home. I also met the store Manager, Miguel Valle, I mainly wanted to complete his employees but to also let him know that the store was very nice decorated and it was a pleasure doing business with his staff. Including the Customer Service Ladies that assisted us. I know this was a bit long, but I really feel they deserve a big " Shout Out" I truly recommend this Store and take advantage of the Cart Blanch Service We received. Best of luck...

We have now had not one, but two disappointing experiences with the so-called “warranty” sold by El Dorado Furniture. The way this plan is presented in the store is misleading — it’s sold as if it were the “best warranty” to protect your investment. What they don’t clearly explain is that it’s not a real warranty at all. It’s an “accidental damage protection plan” only — something we learned the hard way after speaking with a leader of operations at the store.

This is not the same as buying a warranty where you get to choose coverage that works for you (like car insurance). Here, you don’t get a choice — you’re sold the plan they’re partnered with, meaning it’s their responsibility to ensure that this partner actually stands behind the product and keeps customers satisfied.

Instead, when you have an issue, you get denied for anything they classify as “normal wear and tear,” even if it’s something that should never happen on high-quality furniture after only two years. No technician was even sent to inspect the problem in person before denying our claim.

This kind of customer experience reflects poorly on both the warranty company and El Dorado. When you invest in expensive furniture, you expect a company to stand by their products and resolve issues without vague excuses or unfair classifications. Unfortunately, this experience has made it clear that’s not the case here.

I would never recommend El Dorado Furniture. Not because of the quality of their designs, but because of how poorly they handle customers when something goes wrong. The warranty they sell is a disappointment, the service is frustrating, and the lack of real support is enough to make sure I will never...