Saga Bay Cigars — Local services in Cutler Bay

My fiance's daughter just had a baby and I wanted to buy the happy daddy ( a cigar afficionado) a few nice smokes for Father's Day. I had never been to Saga Bay Cigars before, but I drive past them almost daily. So I tried them out. When I walked in the door the husband and wife owners treated me like famly. They asked me what I was looking for (Romeo y Juliet and Uppman), they hooked me up, I bought a few myself, and they even threw in a nice Father's Day bonus. And the products you may ask? Superlative! One more comment- the store is about 500 feet from a MacDonalds, and if you go in there to buy a $10.99 Big Mac you get neither eye contact nor a smile- it's so refreshing to experience old fashioned customer service and neighborliness. I will...

I recently visited Saga Bay Cigars and I was thoroughly impressed with their exceptional customer service. From the moment I walked in, the staff was welcoming and knowledgeable, eager to help me find exactly what I was looking for. They offered excellent recommendations based on my preferences, making sure to explain the unique qualities of each cigar. The ambiance of the shop was cozy and inviting, perfect for both seasoned aficionados and newcomers. The attention to detail and genuine passion for cigars displayed by the staff made my visit truly enjoyable. I highly recommend...

Hands down the best customer service I have ever experienced, and I manage 2,500 employees across multiple countries. Warm, welcoming host, friendly and provided the best possible recommendations with relevant details. Fantastic selection, great pricing, up front about pros/ cons of each cigar, and it truly felt like Marcelo wanted us to have the best experience. I highly recommend Saga Bay Cigars, and make the time to enjoy your purchase with the owner for a few minutes! Thank you for being the highlight of our...