Cubavana Cafe Restaurant — Restaurant in Cutler Bay

am really hoping this review can be utilized by the owners as a means to improve their business. I love small, independent family owned businesses. I am giving it one stars not because one visit but over the years I have just been disappointed almost everytime I go. The final straw was last night where everything was so over salted it was completly inedible. While not every restaurant can be 100% it shouldnt regularly disappoint either. I took one bite and couldnt take another. Every dish on the table was just horribly oversalted and barely touched. While I dont want this review to be a slam on the restaurant it's a constant problem with food being too salted, overcooked or greasy. It's also a toss up which us regularly poor the food or the service. Frankly, it is the worst service in or near Cutler Bay. The servers are slow and lack any personality. You are a locals restaurant, put a little effort in to it. They are all like zombies with no personality and extremely slow. Everything I love about Cubans seems to be non existent here. There is no color, passion or liveliness. Its dull, slow and boring. The service is horrible and the food is constantly bad. You would think after seeing that I only took one bite of my food the server would ask if it was OK but no. She just cleared the plate oblivious to basic waitressing duties. Of course the dish is on the check. You know, you keep that money. It's the last I will ever spend. I will still continue to go to Cuban restaurants just not this one. You cannot be this bad this often by mistake. You rarely see anyone identifiable as a manager or owner and everyone seems to be on autopilot. It feels like they really dont care. Very...

My boyfriend and I came to eat at this little cafe after a quick stop at Publix. However, we are never coming back after this visit. Even if the food might have been good, the service was absolutely terrible. My boyfriend ordered the french toast platter and the Churro Deluxe as dessert and I ordered the chicken wrap. We both also ordered coffee with milk. The churros came first despite it being dessert. They were good so we didn’t want to question it. Then, the chicken wrap came. We waited fifty whole minutes before my boyfriend’s french toast was DELIVERED to the WRONG table. The lady who got served the dish clearly told the waitress that it was a mistake, but by that time her daughter had already put her hands in the food. The waitress took the SAME plate of food and placed it in front of my boyfriend. When she noticed her mistake she also failed to realize that she forgot to bring our coffees. We knew that she saw us watching the whole interaction and when we told her that he wasn’t going to eat food touched and eaten by other guests she did not offer any compensation and still charged us for the food. Terrible customer service and terrible training to new staff. The manager was nowhere to be found and other staff watching did not help our waitress. I could not believe the audacity and I am absolutely disgusted she thought he was going to still accept food touched by...

*Response to comment from Cubavana: If the food was amazing I would have posted a review as well. That’s why Google encourages consumers to write reviews, it’s the way businesses either grows to improve and showcase that or continue delivering the same type of service. I reviewed previous remarks that this meal hadn’t received positive comments. Maybe it’s time to change up the menu item that is being served. Whether you receive great or not so great comments there is always room to improve. I understand you can’t make everyone happy but a certain expectation of service is desired.

———————————————————— I ordered the breaded steak for my daughter. Yikes! Not good at all. The breaded part was like a pocket of “breaded” ingredients. Too bad because usually when we dine the food is not bad. You’d think for the price for the bistec would be the best part of the meal not this time. If this is how it’s going to be served then you might as well not have it on the menu. Hopefully our next experience will be more appetizing. Second photo is from the web not from the restaurant just posting for reference and to show...