Prestige at Barker Cypress — Local services in Cypress

I have lived in about 10 different apartment complexes throughout my life and I can say without a doubt that the Prestige is the worst place I have been to. I will post a list of my issues below.

Broken Promises - Upon inspection of the property when we were deciding whether to move in or not we were told a lot of lies. Some examples include the price and availability of covered parking, the functionality of the gates leading in and out of the complex (they were always broken) and the readiness of the maintenance staff to handle issues (admittedly few issues but when we did have them we had to follow up 3+ times to get them come by).

Terrible Internet - Before moving in I made it a point to ask about the internet that was provided. They told me of the plan and when you look it up online it looks great. What they don't tell you is that due to some complicated infrastructure issues, you get a third of the advertised speed and have to pay 50% more for it. I'm not sure if it's all buildings in the complex but my building (9) routinely had the internet shut down on Friday, and it was impossible to get it to come on without a technician. Because technicians were not available on weekends we were without internet until the following Tuesday's sometimes Monday if we were lucky. This happened 5+ times throughout my stay and if you work from home that is way too many. Staff were unsympathetic and unwilling to provide discounts on the internet bill when this would happen.

Understaffed - I try not to be too hard on the staff at places like this. I know they are very overworked and have to deal with unhappy tenants all day. That being said, I cannot tell you how many times I brought an issue up with the staff, had them assure me it would be taken care of, only to later learn it was never brought up again and no one tried to fix it. Turn over while I lived there was extremely high and it was rare you could even find the person you originally talked with to follow up. The staff often just shrugs and says "I don't know who told you that but I'll see what I can do" only for the cycle to repeat again. Again I don't think this is the individual staff members faults, but there is 0 accountability here. If you aren't there in person good luck getting someone on the phone.

Post Move Out Charges - This is the reason I have decided to write this review. When we moved out last year, we confirmed with staff that our move out preparations were sufficient (shampoo and vacuum the carpets, deep clean the floors, clean out washer, dryer and refrigerator, etc.). We turned everything in and made sure that we were all paid up on rent, utilities, and fees. The staff confirmed we were in the clear to both myself and my fiancee on separate occasions. Everything seemed fine until they took the deposit and hit us with $300 dollars in fees. When asked for an itemized list of what we were being charged for, they sent us a checklist where we got charged for everything. Claiming they had to deepclean the floors and repaint the walls, among other things. Photographic evidence provided by the staff proved these were not things I should have been charged for and the staff member I spoke to acknowledged this and supposedly escalated the matter to corporate. I was pleased and willing to work with them at this point. And then I got another collections call a month later and was forced to repeat the whole process. This happened 3 times over the next 5 months before I stopped hearing about it, and I assumed it was resolved. Naturally the same employee I had spoken to the previous time was never available to give any clarity. That bring us to today, where I learn they have given my "debt" to a collections agency. It is the original $300 they asked for, despite confirming to me over and over again that it was taken care of.

Do NOT live here. The place looks nice and clean and well-kept, but there are some serious issues you won't see until you're locked in and...

First I'd like to admit that Branden and the office manager were outstanding. They worked extra hard to get me into the best floor plan for me. However my problems began on day one with maintenance. I had not received a remote for my garage door and was only able to use the key pad. I had never bothered to go out the front door since my car was in the garage. But I discovered later that the keyless deadbolt was locked on the front door. After using the key pad several times, I eventually had a problem wt it. It would not open the garage door. Spoke to neighbors and was told that it was not uncommon to have problems with the keypads. I called the phone number for maintenance at least 5 times within an hour waiting on a call back. Then I decided to call the Courtesy guy just to get a hold of someone after an hour of waiting. He called back within 10 min explaining that he didn't have any keys. I was very appreciative of his call. Finally, after not hearing from maintenance I left an email for the office staff notifying them that I was locked out and had something cooking in a crockpot inside. No surprise, an angry rude maintenance man drove up next to my car. And without saying a word to me he proceeded to unlock the top of the garage door. I got out of the car and asked him why he hadn't call and it took so long. He told me matter of factly that he didn't even have to come and let me in. He made it known many times that he would not be paid for letting me in. He went on to say it was my fault that I was locked out. I told him that I hadn't received a garage remote yet and that the key pad doesn't work. He responded that the only reason he came over was because he happened to be in the office. Continuously repeating that he wont be paid for helping me. I asked him to please look at the keypad and see what's wrong with it so that I could use the garage door. He said no because I wont be paid for doing that. I finally told him we won't agree on his behavior, but thanked him for coming over. Luckily a friend of my stopped by for our date and worked on the garage keypad while I hurried to get ready. After about 20 min he had it working. He couldn't believe that I didn't have a remote and that the maintenance guy had behaved so bold and rude. After taking a survey of my new apartment I wasn't surprised when it was notclean and ready. By the looks of the rush job, I believe that's why the maintenance guy took it out on me. There were paint droppings everywhere. Fans that need cleaning. Carpet that I had asked to be replaced still in the apartment...and I was told it had been replaced. I know it hadn't because it was still damp and smelly. There were horrible grease, oil, stains and debris all over the patio floor. Stains and bee hives on the patio walls as well. The apartment had been poorly cleaned and was not ready for move in. What a hugh disappointment. Just to think I did everything to move into Provenza only to be treated like this by the maintenance person and the people responsible for getting the apartment ready. I have to admit that I didn't bother to read the reviews because wt the high rent and location, I just assumed it would be a great place to call home. Ive paid an extraordinarylly huge deposit and signed a contract now so Ill trust that things will be corrected and more maintenance employees will be hired and taught how to be professional and supportive. You never tell a paying client, tenant or customer that you're not going to assist because you wont be paid for doing it. The worst part is that the office received an email about the situation and I have never received an apology or response of any kind regarding the incident or his behavior. Wonder what would happen if I treated a member of their staff like I was treated by the maintenance man?

Totally...

Where do I begin. To start, I was relocated to the Houston metropolitan area under advice from my relocation assistant. Initially, cosmetically, it was acceptable. From the moment of leasing to the end of my lease has been absolutely the worst experience I have experienced, ever. The "management" staff, helmed by Brooke Steidl and Tracy Thomson, has been exceptionally unprofessional and unresponsive. Presently, I am moving to a property not managed by Greystar - which I will never associate with again - due to the following: As a 2 year resident with no violations / deviations from my lease agreement - at the last month of the lease, they insinuated that If I were to stay after the 7th day ( although my lease expired on the 23) that I would be penalized to assumable amount of over $17,000 use. The community manager (Tracy Thomson) is less than professional, and is never available and never at the property. The Assistant Manger (Laura Warner) is absolutely the most unprofessional person I have ever encountered. This organization / property should be avoided at all costs.

It is now my mission to advise potential applicants to seek alternatives to the Provenza at Barker Cypress managed by Greystar to seek alternatives especially with managing groups that are not Greystar due to poor business practices and poor, poor customer services. If you choose to live at the Provenza at Barker Cypress, be prepared for less than optimal service, poor ground maintenance, less than professional office communications , and an overall deteriorating resident standards as they have reduced the salary requirements for the property. Prepare for section 8 housing at a premium price. Greystar is the worst. This absolutely what Cypress, Tx was concerned about ~ Apartment complexes that allow clients that are not representative of the values of the community. This Property is allowing exactly the opposite of what the suburb of Cypress Texas would want. Good...